lga masterclass 4 video: digital access for all

Could your own thinking be inhibiting digital uptake on your watch?

“People own what they help create” was a maxim shared by Caroline Poole, professional head of allied health professionals at NHS England, in yesterday’s #LGADigital masterclass. But Caroline has grave doubts about current abilities to see the blind spots that obstruct true co-production of services with those with lived experience of the problems we hope to solve.

We also heard from Chris Pope, principal of research in digital and analytics at Greater Manchester Combined Authority, where a tool designed to map likelihood of digital exclusion is really changing what we think we know about need.

Quality and information lead Theo Jarratt shared the journey Lincolnshire County Council has embarked on in overcoming the county’s digital uptake issues

Watch the full masterclass below and join others via the events section of our website.

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Morning everyone.

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I think we’ll make a start. If you still can’t

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hear me speaking now,

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please do type in the chat or try and leaving

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and rejoining but you should have sound.

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Thank you everyone for coming.

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I’m very pleased to introduce this masterclass on digital

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access for all this is the penultimate masterclass,

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which forms part of the Local Government Association CHIP Digital Support

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Programme.

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My name is Georgia and I’m the LGA CHIP Digital

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team leader on this programme,

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which is funded by NHS now of course NHS Transformation Directorate.

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It’s great to be working with Rethink Partners again on

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this programme today,

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but before we get to that,

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there are just a few ground rules.

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Next slide, please, Elle.

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We do recommend that you turn your videos off to ensure

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best connectivity and if you can please put yourself on mute

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as well to avoid audio interference

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that would be much appreciated.

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Please do hold questions until our Q&A. However you can

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add them in the chat as we go along

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if you wish. If you do ask your question or

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have any comments please state your name and organisation

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that would be appreciated. We are recording this webinar and will be

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sharing the recording and slides, materials and Q&As afterwards,

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so please keep an eye out for that email.

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If you wish, you can also tweet about this event online by

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the hashtag #LGADigital but please be aware if you

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do to tweet that others may not wish to feature

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next slide

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please Elle.

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So today, we’ll be answering these key questions.

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When we consider the application of digital to enhance the

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lives of people we support, are we also considering the

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barriers to this, both seen and unseen? How do we place

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the individual at the heart of our considerations to increase

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inclusion and personalisation and how aware are we of our own

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assumptions and digital bias,

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and how it can influence the decisions we make.

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A really interesting topics that can be covering today. Next

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slide please Elle. We’re really lucky to have with us

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today Chris Pope from Greater Manchester Combined Authority, Theo Jarratt

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from Lincolnshire County Council and Caroline Poole from NHS England

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and NHS Improvement.

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But first, Rethink Partners’ Clare Morris will be setting the scene

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of digital access for all. Thanks Clare.

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Brilliant. Thanks Georgia for that introduction and

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I’m breaking with tradition this morning so I don’t have any slides,

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but I am just going to speak to you about the context and background for this masterclass

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Interestingly, we actually debated the name for this masterclass quite a lot

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Digital Access For All. I’m going to unpick that a bit because it might be

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in itself be quite a provocative topic, I don’t know.

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The point of this masterclass is that it is, in part about digital

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inclusion and great to have Chris here who’s going

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to share the experiences Manchester System in progressing

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this agenda. But actually, digital inclusion and some of the mechanics of is

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not enough and this masterclass is about much more than

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that.

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It’s about what we organisationally kind of bring to this

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work has some of our own thinking and processes actually

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might intentionally or unintentionally inhibit takeup of digital technologies

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but also very much and what we bring of ourselves

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to this work. So actually, digital access for all

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fundamentally isn’t about one size fits all and

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this programme this morning and our ambition I guess

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and our passion as Rethink is that this is

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about personalised tech and it’s about seeing the person, their

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circumstances, their strengths, their

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needs, ambitions and linking all of this to a

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great technology offer and then wrapping around the conditions and

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support that will enable them to benefit and be included.

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Rethink have done lots of work at the frontline as

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as you probably have heard from us, with councils and with

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communities with people and I just want to share a few little sound bites

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I’ve heard over the last kind of six months or so. I was working with social

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workers recently and they were working with adults with learning disabilities

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And one of them said really clearly, people with learning disabilities don’t want technology,

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They want people and they want contact. Now

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I’m sure they want people and contact, but I think

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they might want technology too and but perfectly reasonable

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maybe familiar kind of comment to you. And that’s

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some of what we hear when we do

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this work when we were working with councils during Covid and

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having to roll out adapted tablets, video carephones what

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we saw particularly with adults with learning disabilities is the autonomy

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and control that having their own device gave them and

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there was a particular kind of family, guy within his

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20s and his father who said this device is brilliant

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because Mark now doesn’t have to sit by me and

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use my phone.

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He can take it into his bedroom, he can chat to his friends.

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He’s completely independent and so that social worker comment that

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brought that full circle because actually the technology was absolutely

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enabling that contact with people, so there are little kind of threads in all of us, in our training and services

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And in our professions that we bring to this work that might unconsciously.

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Be inhibiting,

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how positive we are about this work and how we do this work

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recently

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I was with some tech companies, there was this showcase going on providers

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showing there work and one of the big tech providers said

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obviously we don’t give people smart watches because we don’t

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want the Daily Mail headlines of seeing that the Council have funded

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people with smart watches and I was sitting there and

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actually some of my accounts/ colleagues

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I was thinking, yes we do, we do want that, we do want our people to have smart watches.

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that we have great technology.

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Why wouldn’t we want that for them and if

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it’s an important part of how they live independently how

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they achieve their goals, how they might be able to go to work in the

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mornings safely, How they can use transport again. So just an

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interesting thread unconsciously of what we bring to

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this work.

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Could you have these little moments when some of this

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is kind of outed

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And shared and then I’ve also been involved in actually

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trying to work with some of our superfast programme broadband

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rollout programmes with council and trying to connect that to this adult

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social care digital agenda and interestingly

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one Council superfast team were working really hard with their planning

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team to try and change planning guidance so that

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broadband and connectivity was a requirement a utility was

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how they used to refer to it,

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so in the same way that we have water and electricity connected

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to all of our homes that we also have broadband

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connected to all of our homes and that sounds kind

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of obvious to me and I didn’t know it wasn’t a requirement

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but it isn’t and again.

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Just really practical targeted ways that this seeps through all of our different

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pieces of work kind of joining up to try

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and actually let Everyone, so digital access for all it

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doesn’t mean the same but actually everyone has the opportunity

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to access digital provision in their lives

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So we’re going to go on a bit of a journey

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this morning and Chris is very much going to share

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what they’ve learnt in Greater Manchester looking at digital inclusion so almost

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at the population level and then were handing over to

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the college of

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Lincolnshire who we’re going to talk about their work focusing

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on a particular cohort learning disabilities and what they’ve learnt

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in an organisational level and then delighted to have Caroline

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Pope this morning from NHS England and improvement who’s actually

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then going to get really detailed and personal because that is a

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really important part of this agenda.

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What am I consciously or unconsciously bringing to this work

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in terms of my assumptions about what I think people

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Are entitled to and what they what is fit for purpose

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for people so a really great kind of journey we are going on

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this morning.

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I’m just going to come back up to Chris and digital inclusion and

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One more little anecdote from me.

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So a few years ago.

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I was approached by active Essex which is the sports

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partnership for Essex about getting involved in and basically

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how to get everybody active and really important part of

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health.

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Yes,

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there’s an elite sporting there,

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but actually their mission in Essex was to have a

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million active adults in Essex so most of the adult population

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And what I learnt in that work was fascinating to me

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In that, I guess not surprisingly,

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but the people who are in-active and are excluded from activity.

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There is an inclusion and exclusion thread to physical activity

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funnily enough.

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was all of those same protected
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Characteristics and the same issues that we see people experiencing

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exclusion of from work from education from technology,

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so it is about gender, age.

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It was hugely about socioeconomic background and

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there was race in there as well and

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Disability was a thread so somehow we come back

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to a number of these characteristics each time but we

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need to look at it in a context of the

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work that we’re doing I just hold that in your heads, because if

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we’re looking at people who are digitally excluded they may

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well be excluded from a number of other parts of

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of life and things that we all take for granted

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as part of how we live and work and play and love

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I’m really pleased that during Covid-19

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we’ve seen digital inclusion

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rocket up the agenda and thinking back 3 or 4 years

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ago.

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It was hard to get people to talk about this.

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It was hard to find resources and Covid if there

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is one of the silver linings of that is actually this

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is something we’re now able to talk about and I’m

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actually seeing it in people’s jobs I’m seeing people

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put resources into it,

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but we’ve got an awful long way to go still I

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think and I still see digital inclusion programmes where the

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default is that it’s about skills and skills is really

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important,

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but it’s not enough in and of itself and we’re really seeing that play out during covid

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cost of data access to devices poor connectivity all of

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those things kind of kind of playing into the mix

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And I just want to give you

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a tiny little quote so from dot everyone

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ran a 2020 digital attitude survey and this is a

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great quote from them.

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They said, in 2020 this year’s research finds people continue to feel

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the internet is better for them as individuals than for

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Society as a whole but the benefits are not evenly

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Shared, the rich are more positive about tech than the poor

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Risking the creation of a new class of the tech left

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Behind. So that is absolutely

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what this work is about.

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How do we make sure we don’t consciously or unconsciously

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create in our work that class of the tech left behind

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So enjoy your speakers this morning hold that ambition and opportunity

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in your heads and I’m now going to hand

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over to Chris Pope from the Greater Manchester combined authority

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who’s going to share the research in work practical work

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that they’ve done in Manchester to take this work forward

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Chris over to you.

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Thanks a lot for that Clare, Really appreciate the invite today and

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I’d completely agree with you on that we definitely don’t

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want people left behind in anyway in Greater Manchester

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So I’m Chris Pope and I work

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at the Greater Manchester combined authority in the research team

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and in particular I support the digital policy team with a specific focus

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on digital inclusion. In Greater Manchester we’ve been working with

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partners around the city region as well as around the

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country in the past few years to better understand

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digital inclusion and what it really means for us we’ve worked with

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the public sector the private set to the third sector

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Organisations like Virgin Media and good things Foundation as

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well as academics from the University of Liverpool foundation and

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the University of Cambridge as well.

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And I wanted to talk to you today about how research and Intelligence can form a really

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good foundation for your activities as well as some of

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the pitfalls.

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We’ve encountered along the way.

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I also want to talk about starting your journey and starting to

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define the indefinable just what is digital

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exclusion and it’s something we’ve grappled with and I’m sure

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many of you will have done to and lastly throughout

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the session today.

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I really want to think about just one question does

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your attendance at this meeting today. Mean that you are digitally included

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And I hope to show that it’s not a really simple answer

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to that question as we as we go along the

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So next slide please

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So what exactly is digital

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exclusion then well,

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it’s often considered everyone’s problem,

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but no one’s responsibility.

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And why is that well if wel look at the next slide?

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It’s very much like a river, it runs through everything

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that we do it affects many people and many organisations

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from the public and the private sector delivering services

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more effectively to individuals unable to access the cheaper

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deals online or to see their GP or to talk with their family and

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their friends next slide please and

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I suppose for northern audience is another kind of graphic quote really, however you cut it you always

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see digital inclusion threaded through everything we do as a

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public sector and that’s why many places in the country

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like Greater Manchester as well as the local government Association

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And today rethink Partners, dcms and private and third sector

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parts as well

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are trying to take more responsibility around this issue,

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because it cuts across so many different departments,

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Directorats and it’s in different things that we do next

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slide.

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Please,

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so when we started on our journey to tackling digital exclusion,

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we really need to think about the importance of language

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many of these phrases are actually used interchangeably

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but they’re not all the same thing they are about a central problem

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of digital exclusion and digital participation but each means

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something slightly different so it’s very important to think about

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how we are defining digital exclusion and what language were

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using next slide,

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please so Focusing on digital exclusion How are we best defining

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this does it include getting people online and mentioned

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often seen as just a skills issue,

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Or about access. One question thats come up with us

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is what about people who can’t use a digital

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display on their boiler

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Are they digitally excluded because they can’t use a digital display,

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and I think if you asked 10 people you’d get

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748 different answers about what did digital exclusion is and that’s because

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digital exclusion is very hard to define it’s very personal

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and we’ll talk about the personalization from the personal point

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later on in this session and it’s personal because it’s

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really the way you feel that you may be be

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limited in the barriers.

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You may experience its also very situational and

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you may have access to the internet at work or

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at school but you don’t have access at home.

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It’s very time-dependent as well.

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So you know your skills and your confidence can vary

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can Wane as well over time and it also depends on

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whos defining what it means to be excluded.

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Digital exclusion isn’t a simple binary position you’re either included or excluded

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it’s more like a Continuum so where do you draw

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the line on that Continuum from digital inclusion to digital exclusion

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the next slide,

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please?

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I think if you if you start to look at

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the research,

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you need charging to the data the data that is out there

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to help you with this.

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00:18:14,600 –> 00:18:16,890
I think you will need to be aware if you’re

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trying to think of digital exclusion as just a simple figure

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00:18:20,800 –> 00:18:24,690
the main data sets that we we all access on

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this one.

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and use don’t actually show what you think they do

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or even what you might want. The census last year.

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It was completed mainly online but people could request paper.

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Copy.

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So technically is an indicator there of the areas that

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Did and didn’t complete the Census online that could be used

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As a good indicator of digital inclusion or exclusion,

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But is it really. The office of national statistics sent out paper copies

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to areas where they expected to be digitally excluded

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anyway,

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so that’s going to skew the results and some people’s family or Friends

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00:18:59,800 –> 00:19:03,490
my grandmother in law for example her census was submitted

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online by her son.

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You know some people may have family or friends who are actually connected

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and may have submitted the census response online in which

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case what you measuring there is actually whether or not

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00:19:17,400 –> 00:19:22,890
someone has access to someone else who is digitally included another

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00:19:22,900 –> 00:19:25,590
indicator thats used quite often is whether or not people

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00:19:25,600 –> 00:19:28,090
have used the internet in the last 3 months another ONS

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00:19:28,100 –> 00:19:33,690
figure is a good indicator but it’s not necessarily digital

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inclusion.

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00:19:34,100 –> 00:19:36,990
They may have used the internet at work they may have used it

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at a library but they may still be digital

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Excluded at home or they may be

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00:19:43,700 –> 00:19:47,690
able to afford internet connection three months ago or sporadically

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over the last 3 months but not right now as

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00:19:51,300 –> 00:19:54,490
I mentioned before digital exclusion can be very time and

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00:19:54,500 –> 00:19:59,590
place dependent. Ofcom also produced some information

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on the numbers of premises that are unable to access

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good connectivity,

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but this is just one aspect of digital exclusion.

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Affordability skills confidence levels whether someone even uses a

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connection to their home.

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00:20:13,500 –> 00:20:17,890
They all have an impact and they all help you

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to define and think about digital exclusion in a different way next

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00:20:22,900 –> 00:20:23,290
slide,

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00:20:23,300 –> 00:20:27,790
please so in Greater Manchester we’ve taken an economic type

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approach to the definition of digital exclusion in

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economics someone who’s unemployed has to be 1 not have

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a job 2 be looking for a job and 3

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be able to take a job if offered so someone

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who’s in full-time education probably can’t take a job and

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someone who’s a pensioner probably could take a job but probably

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isn’t looking so there’s that Willing and Able component there

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00:20:57,500 –> 00:21:01,890
And its the same with digital exclusion and digital participation, digital exclusion for

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us is those people experiencing a barrier to their ability

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to use the internet and to

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Use digital services in the way that they want and

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we recognise that those barriers can come and go and

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can change over time, digital participation for us is the

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degree to which people use digital services and similarly this

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can change over time as well and the two are related

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and can affect one another but they’re not the

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Same But remember.

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Just because someone doesn’t have barriers to use in digital

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services doesn’t mean that they want to use digital services

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for example an Age UK survey recently indicated that 85%

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of people aged 75 and above who were not online

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00:21:47,700 –> 00:21:52,290
didn’t want to be online so you need to take

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take account of these things when you thinking about the

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information that you’re pulling together around digital inclusion and exclusion next slide,

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00:21:59,900 –> 00:22:00,090
please.

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00:22:07,600 –> 00:22:11,690
So that definition we use around willing and able, thats right for us and you need to work out your definition is, whats right For you and who you specifically want to support as well.

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Once you start a new definition you can start to

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build up more knowledge and understand so your

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definition of digital exclusion and your understanding of your priority

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groups in your area and will come onto some priority

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00:22:25,200 –> 00:22:29,790
groups in a bit that can provide the foundation for

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00:22:29,800 –> 00:22:34,190
a lot of your work the concrete as it will of your work and

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00:22:34,200 –> 00:22:39,190
on top of this you can add breeze blocks understanding digital exclusion

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00:22:39,200 –> 00:22:44,290
in more detail understanding your priority groups and

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00:22:44,300 –> 00:22:47,990
what they need and started to map what support is

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00:22:48,000 –> 00:22:48,390
out there,

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00:22:48,400 –> 00:22:52,690
what support available in your local area and in turn

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00:22:52,700 –> 00:22:55,390
this helps you build more knowledge about what works what

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00:22:55,400 –> 00:22:58,690
doesn’t and how you might be able to do more

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00:22:58,700 –> 00:23:01,690
if you allow me to to stretch that metaphor

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00:23:01,700 –> 00:23:07,290
a little bit further, stronger engagement communications leadership in this area.

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They form that mortar holds those bricks

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00:23:11,400 –> 00:23:14,790
together next slide.

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00:23:14,800 –> 00:23:20,290
Please so in Greater Manchester Rory’s told by the mayor

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names not numbers and I’m sure everyone here is told

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the same thing as well.

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00:23:25,900 –> 00:23:28,290
We estimate that there’s around 1.2

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00:23:28,300 –> 00:23:32,890
million people in Greater Manchester who are limited digital users so

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00:23:32,900 –> 00:23:36,090
that means people who are digitally excluded and are

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00:23:36,100 –> 00:23:39,690
limited digital participants as well and that’s out of a

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00:23:39,700 –> 00:23:41,390
population of 2.8

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million.

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00:23:41,800 –> 00:23:46,090
We want to know who is impacted so we can

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target services effectively, truth is though

398
00:23:50,100 –> 00:23:51,090
It’s not that easy.

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00:23:51,100 –> 00:23:54,390
Look at the next slide we know that there’s not a single

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00:23:54,400 –> 00:23:59,290
consistent database that shows the extent digital

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00:23:59,300 –> 00:24:04,890
inclusion or exclusion individual districts may have their own flags

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00:24:04,900 –> 00:24:07,390
on their client management systems that identify whether

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00:24:07,600 –> 00:24:11,490
Someone wants to be contacted by email or not but

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00:24:11,500 –> 00:24:14,390
not every local authorities the same and not every local authority

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00:24:14,400 –> 00:24:19,090
and not every public sector organisation captures information in

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00:24:19,100 –> 00:24:24,590
the same way or even catches the same information

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00:24:24,600 –> 00:24:28,290
next slide please, for us we have to get to names

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00:24:28,300 –> 00:24:30,590
Not numbers and I’m going to be honest with you.

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00:24:30,600 –> 00:24:35,390
We cheated in Greater Manchester in two ways firstly.

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00:24:35,400 –> 00:24:40,190
We looked at what had been done before places like West Midlands, Salford

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00:24:40,200 –> 00:24:44,890
Manchester, Glasgow, Westminster they all developed their own tools and

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00:24:44,900 –> 00:24:47,590
models of understanding digital exclusion,

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00:24:47,600 –> 00:24:50,190
I’m spoke to them all and they all seem to

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be kinda doing the same thing maybe with the same

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kind of data,

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00:24:54,700 –> 00:24:58,990
but just doing it for their kind of one area so

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we took one model of digital exclusion – Salford City council’s,

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00:25:02,300 –> 00:25:05,890
we copied it and pasted it changed it a little bit

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around and we’ve expanded it nationally.

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And second thing that we did to cheat

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00:25:12,600 –> 00:25:14,990
was we didn’t actually get to names.

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We took a step closer to names rather than getting

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to the actual names We didn’t get all the way there, we instead

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focused on what a lot of the tools and the models

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out there had focused on already, risk factors next

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00:25:30,600 –> 00:25:30,790
slide

427
00:25:30,800 –> 00:25:35,890
please, so what are some of the biggest risk factors

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00:25:35,900 –> 00:25:41,590
in being digitally excluded, well age is a big one as is

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00:25:41,600 –> 00:25:46,090
income and education and we look through all of these

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00:25:46,100 –> 00:25:50,490
and there’s a lot of kind of evidence out there

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00:25:50,500 –> 00:25:51,890
from academia.

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00:25:51,900 –> 00:25:55,190
If you want to come and I’ll find it

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00:25:55,200 –> 00:26:00,190
and provide links. But we looked at these and identified 12

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00:26:00,200 –> 00:26:04,890
indicators to use to and quite a lot of these indicators and quite a lot of these

435
00:26:04,900 –> 00:26:07,290
risk factors here are quite closely

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00:26:07,500 –> 00:26:11,690
Related and correlated so we collated them into 3 groups the demographics

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00:26:11,700 –> 00:26:15,890
of Residence and the risk factors associated with the deprivation

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00:26:15,900 –> 00:26:22,390
Of the place and risk factors associated with connectivity next

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00:26:22,400 –> 00:26:22,590
slide,

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00:26:22,600 –> 00:26:27,690
please from all of that we developed an open free

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dataset so you can all use it, the digital exclusion risk index.

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00:26:32,500 –> 00:26:34,490
It shows Greater Manchester on the image there,

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00:26:34,500 –> 00:26:36,790
but it does cover all of England Scotland and Wales

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00:26:36,800 –> 00:26:40,390
and every lower super output area in England Wales and

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00:26:40,400 –> 00:26:47,390
every datazone in Scotland gets a score from 0 to 10

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00:26:47,400 –> 00:26:50,290
Where 0 is low risk of exclusion and 10 is high risk.

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00:26:50,300 –> 00:26:54,090
We the built a tool to explore the data what you

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00:26:54,100 –> 00:26:57,190
can see on the screen we make the data and

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00:26:57,200 –> 00:27:01,090
methodology open on github so anyone can access it and we

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00:27:01,100 –> 00:27:04,990
make the tool open using tableau so anyone can access

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00:27:05,000 –> 00:27:06,990
it from anywhere online.

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We made it flexible because some policy officers may want to understand

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digital exclusion from a deprivation lens or from a demographic

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00:27:16,500 –> 00:27:20,290
lens and so users can change some of the inputs

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00:27:20,300 –> 00:27:23,690
that go into the calculations and see what that means

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00:27:23,700 –> 00:27:26,090
for digital exclusion in their area and whether or not

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00:27:26,100 –> 00:27:30,990
it highlights other areas within their District I’ll share the links for

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00:27:31,000 –> 00:27:36,290
this in the chat at the end if people interested and yes

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00:27:36,300 –> 00:27:40,790
we get the irony of creating an online-only digital exclusion

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00:27:40,800 –> 00:27:44,490
risk tool we get the irony and we’re trying to make

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00:27:44,500 –> 00:27:47,590
the information more open and we’re trying to engage with

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00:27:47,600 –> 00:27:53,090
lots of our libraries and community organisations

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00:27:53,100 –> 00:27:55,890
to ensure that they are aware of this as well

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and they can use it to support local residence but what I should

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00:28:00,900 –> 00:28:01,290
highlight here.

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00:28:01,300 –> 00:28:04,690
Is that we developed a tool we’ve not developed the tool

467
00:28:04,700 –> 00:28:07,090
this is a tool and you’ll probably need lots of

468
00:28:07,100 –> 00:28:07,390
Tools in
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00:28:07,400 –> 00:28:11,290
Your toolbox when you’re thinking about tackling digital exclusion.

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00:28:11,300 –> 00:28:14,890
We can provide some, I’d strongly recommend looking at Leed’s City

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00:28:14,900 –> 00:28:18,890
council’s digital inclusion toolkit as a great source of tools

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00:28:18,900 –> 00:28:23,290
and examples and I know that will also be sharing

473
00:28:23,300 –> 00:28:24,890
A new tool with you today.

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00:28:24,900 –> 00:28:28,790
Which will be discussed later on next slide.

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00:28:28,800 –> 00:28:33,890
Please remember the digital exclusion risk index are

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00:28:33,900 –> 00:28:34,390
deri.

477
00:28:34,400 –> 00:28:39,190
Just looks at the likelihood of digital exclusion technically we probably should have called it the

478
00:28:39,200 –> 00:28:41,990
digital exclusion likelihood index or deli,

479
00:28:42,000 –> 00:28:47,190
but I don’t think people will take it seriously but impact

480
00:28:47,200 –> 00:28:50,990
is another aspect to consider another important point to consider

481
00:28:51,000 –> 00:28:54,290
as well as likelihood and that’s for two reasons

482
00:28:54,300 –> 00:28:59,090
Firstly, lets compare an 85 year old who’s never used the

483
00:28:59,100 –> 00:29:01,690
internet is happy with the GP appointment over the phone

484
00:29:01,700 –> 00:29:06,990
And compare them to a six-year-old during the pandemic who

485
00:29:07,000 –> 00:29:07,290
can’t.

486
00:29:07,400 –> 00:29:12,490
Access schools, teaching resources impacts on these people’s lives especially

487
00:29:12,500 –> 00:29:16,690
in the long term going to be difficult and they

488
00:29:16,700 –> 00:29:19,190
Are going to be very different as well

489
00:29:19,200 –> 00:29:24,490
94% of adults who’ve never used the internet are aged

490
00:29:24,500 –> 00:29:29,590
55 or above but the individual lifetime

491
00:29:29,600 –> 00:29:33,690
impact is going to be more intense for that 0.4%

492
00:29:33,700 –> 00:29:37,690
of people who are aged 16 to 24 and have never had access to the

493
00:29:37,700 –> 00:29:42,190
Internet is a smaller number but the impact is going

494
00:29:42,200 –> 00:29:43,290
to be greater.

495
00:29:43,300 –> 00:29:46,790
And just because you’re more likely to be digitally excluded

496
00:29:46,800 –> 00:29:49,890
doesn’t mean that digital exclusion is going to have a

497
00:29:49,900 –> 00:29:51,590
big impact on your life.

498
00:29:51,600 –> 00:29:54,390
That’s what’s important to consider some of your priority groups.

499
00:29:54,400 –> 00:29:57,090
Who do you want to target in your area?

500
00:29:57,100 –> 00:29:59,990
Who are you trying to help people most likely to be

501
00:30:00,000 –> 00:30:03,390
excluded or the people who are going to be impacted

502
00:30:03,400 –> 00:30:05,990
more by digital exclusion or both.

503
00:30:07,400 –> 00:30:11,290
And your Research into digital exclusion within your area in your locality

504
00:30:11,300 –> 00:30:14,290
Is really going to help you understand this, I know it might end

505
00:30:14,300 –> 00:30:15,490
up being a policy decision.

506
00:30:15,500 –> 00:30:17,590
It might be a mayoral decision it might be a

507
00:30:17,600 –> 00:30:22,590
political decision about who we target but really your

508
00:30:22,600 –> 00:30:26,890
research at the starting phases around digital exclusion around who’s impacted

509
00:30:26,900 –> 00:30:31,990
how much will really help and

510
00:30:32,000 –> 00:30:33,990
second reason that impact is important.

511
00:30:34,000 –> 00:30:36,790
It is well lets say we want to create a risk matrix like the one on

512
00:30:36,800 –> 00:30:40,390
the screen there Perhaps it’s helpful to think of impact as the

513
00:30:40,400 –> 00:30:45,390
proportion of your priority groups within an area so you want

514
00:30:45,400 –> 00:30:47,890
to know areas that are at high likelihood of

515
00:30:47,900 –> 00:30:51,890
digital exclusion from the DERI and you want to look

516
00:30:51,900 –> 00:30:54,590
at Areas as well that have a high proportion of

517
00:30:54,600 –> 00:30:55,290
Your high priority group

518
00:30:55,300 –> 00:30:58,890
So you want to see where there’s that crossover and those

519
00:30:58,900 –> 00:31:01,590
the areas that you might want to target high likelihood of

520
00:31:01,600 –> 00:31:04,390
digital exclusion high number of people in your

521
00:31:04,400 –> 00:31:07,290
Priority groups we start to do that in greater Manchester

522
00:31:07,300 –> 00:31:12,590
We’ve got three priority groups around digital exclusion disabled

523
00:31:12,600 –> 00:31:17,490
people under 25s and over 75s next slide.

524
00:31:17,500 –> 00:31:22,990
Please The next step for us was to start to map the system.

525
00:31:23,000 –> 00:31:25,890
What’s already out there who is providing digital inclusion support

526
00:31:25,900 –> 00:31:29,690
and where we started to do that in Greater Manchester we’ve

527
00:31:29,700 –> 00:31:34,890
made it open again I’ll put the link in for this very

528
00:31:34,900 –> 00:31:35,590
tiny diagram.

529
00:31:35,600 –> 00:31:39,090
You can see here, but it gives us an idea of what’s going on

530
00:31:39,100 –> 00:31:40,290
who’s delivering.

531
00:31:40,300 –> 00:31:44,390
What where and where might there be gaps in the system that we might

532
00:31:44,400 –> 00:31:49,690
be able to fill, but it also showed us opportunities as well what activities

533
00:31:49,700 –> 00:31:53,090
could we invest in or could we expand even what

534
00:31:53,100 –> 00:31:56,790
could be diverse from as we already know there is no activity

535
00:31:56,800 –> 00:32:00,190
or support in that area of a similar nature and

536
00:32:00,200 –> 00:32:02,290
the best way to do this is to engage with

537
00:32:02,300 –> 00:32:05,990
your local residence to review local groups with National networks

538
00:32:06,000 –> 00:32:07,090
to form

539
00:32:07,300 –> 00:32:10,590
Local network as well and join existing networks things that

540
00:32:10,600 –> 00:32:13,990
are already out there get to know your area fully

541
00:32:14,000 –> 00:32:16,690
We done this in Greater Manchester with a digital inclusion task

542
00:32:16,700 –> 00:32:21,690
force around 150 members from public-private third sectors

543
00:32:21,700 –> 00:32:24,690
in Greater Manchester bringing them all together and sharing this

544
00:32:24,700 –> 00:32:29,390
information about what works next slide,

545
00:32:29,400 –> 00:32:34,390
please So as you’ve done some of your system mapping as we’ve done you can start to see

546
00:32:34,400 –> 00:32:38,390
where activity is best targeted so this map here king of

547
00:32:38,400 –> 00:32:41,690
shows Tameside it’s where I’m from in Greater Manchester

548
00:32:41,700 –> 00:32:46,490
And there’s several pockets of digital exclusion according to the Digital exhibition

549
00:32:46,500 –> 00:32:47,190
risk index,

550
00:32:47,200 –> 00:32:52,190
Hattersley in the Southeast is one of the main ones

551
00:32:52,200 –> 00:32:57,390
and is on the edge of the more rural parts of Greater Manchester

552
00:32:57,400 –> 00:32:59,890
And its a large social housing estate as well there,

553
00:32:59,900 –> 00:33:03,590
but when you start to overlay the activity you know

554
00:33:03,600 –> 00:33:06,590
you’ve engage with local residents you’ve overlaid the activity, so you’re pulling it all together

555
00:33:07,300 –> 00:33:12,490
Once you overlay that you can start to see something

556
00:33:12,500 –> 00:33:16,590
different maybe it isn’t the places that are a high likelihood of

557
00:33:16,600 –> 00:33:19,190
digital exclusion that you really need to be targeting

558
00:33:19,200 –> 00:33:23,890
Especially if there is existing kind of a provision and support there maybe it’s

559
00:33:23,900 –> 00:33:28,390
the areas with more medium levels of digital exclusion risk

560
00:33:28,400 –> 00:33:32,690
as an example there South West

561
00:33:32,700 –> 00:33:35,990
Just below Denton that’s exactly where I’m from actually that

562
00:33:36,000 –> 00:33:41,290
the area where I’m from and it’s

563
00:33:41,300 –> 00:33:45,990
not highest risk of digital exclusion with a light red colour to it the red colour on the

564
00:33:46,000 –> 00:33:47,990
digital exclusion risk index, the redder the colour, the higher the risk

565
00:33:48,000 –> 00:33:50,790
But there’s not

566
00:33:50,800 –> 00:33:54,190
a lot of activity going on in that area maybe

567
00:33:54,200 –> 00:33:54,990
that’s a place we

568
00:33:55,000 –> 00:33:59,290
Should be targeting more investment next slide.

569
00:33:59,300 –> 00:33:59,490
Please.

570
00:33:59,500 –> 00:34:04,490
I want to end really

571
00:34:04,500 –> 00:34:06,990
On one final point which is around.

572
00:34:07,300 –> 00:34:10,489
understanding your priority groups fully so some groups are

573
00:34:10,500 –> 00:34:13,590
going to require more personalized support than others and some

574
00:34:13,600 –> 00:34:18,389
would be more cautious and more wary introducing people

575
00:34:18,400 –> 00:34:21,790
to the internet and to digital services can be incredibly beneficial

576
00:34:21,800 –> 00:34:24,690
for the individual for you as an organisation for the

577
00:34:24,699 –> 00:34:26,690
wider economy for local businesses,

578
00:34:26,699 –> 00:34:32,090
but it can also bring risks and tapping those

579
00:34:32,100 –> 00:34:35,190
risks and supporting people to feel confident and overcoming them

580
00:34:35,199 –> 00:34:38,590
should really be a key action for any activity for

581
00:34:38,600 –> 00:34:43,989
example in Greater Manchester 22% of our households in

582
00:34:44,000 –> 00:34:47,489
social housing they are a key target group for us.

583
00:34:47,500 –> 00:34:50,690
Just generally and we’re working with the private sector and social

584
00:34:50,699 –> 00:34:53,889
housing providers to put in place of really big program

585
00:34:53,900 –> 00:34:58,890
for city-region looking at putting internet connections devices and support

586
00:34:58,900 –> 00:35:03,790
in up to 5000 social housing properties and if it works we

587
00:35:03,800 –> 00:35:07,090
want to roll out that Activity
588
00:35:07,200 –> 00:35:10,990
To our social housing Greater Manchester and I recognise Claire said

589
00:35:11,000 –> 00:35:14,290
we don’t want anyone saying that we’ve been providing

590
00:35:14,300 –> 00:35:17,090
smartphones to local residence.

591
00:35:17,100 –> 00:35:19,790
That’s not what we’re doing.

592
00:35:19,800 –> 00:35:20,890
That’s not what we’re doing.

593
00:35:20,900 –> 00:35:23,590
We’ve been working with the private sector so it should

594
00:35:23,600 –> 00:35:26,490
be the private sector and social housing providers working together.

595
00:35:26,500 –> 00:35:29,790
It’s not Greater Manchester throwing money at it.

596
00:35:29,800 –> 00:35:33,590
It’s it’s because we’ve been able to create the engagement

597
00:35:33,600 –> 00:35:37,390
between the private and third sector and social housing providers

598
00:35:37,400 –> 00:35:39,490
that we’ve been able to create this this program.

599
00:35:39,500 –> 00:35:44,590
But we need to be aware of the potential risks

600
00:35:44,600 –> 00:35:49,290
That this involves and harms that can arise here and so support around

601
00:35:49,300 –> 00:35:54,490
recognising scams online risks for families and support for vulnerable adults

602
00:35:54,500 –> 00:35:57,990
and children will definitely be built into that program because

603
00:35:58,000 –> 00:36:01,090
access for all can lead to risks for all

604
00:36:01,100 –> 00:36:04,290
so next slide please.

605
00:36:04,300 –> 00:36:07,190
What can you do? Well define what digital exclusion means for your area

606
00:36:07,200 –> 00:36:12,990
And define your priority groups. understand

607
00:36:13,000 –> 00:36:16,590
digital exclusion, who it affects how it affects those people and

608
00:36:16,600 –> 00:36:20,490
what existing support is already on the ground. Engage with people

609
00:36:20,500 –> 00:36:24,090
learn what people need bring them into the decision-making process

610
00:36:24,100 –> 00:36:27,790
bring people together local networks as well as local residents

611
00:36:27,800 –> 00:36:32,790
build your knowledge base by working with those local residents groups

612
00:36:32,800 –> 00:36:34,590
and engaging with partners.

613
00:36:34,600 –> 00:36:36,490
Not just locally but nationally as well.

614
00:36:36,500 –> 00:36:38,890
You know your surrounding districts.

615
00:36:38,900 –> 00:36:41,890
It’s always helpful to bring them in and aim at

616
00:36:41,900 –> 00:36:46,990
all times to reduce the risks from increasing digital inclusion.

617
00:36:47,000 –> 00:36:49,790
So I’m going to leave it there.

618
00:36:49,800 –> 00:36:50,890
Thank you very much.

619
00:36:50,900 –> 00:36:54,690
Hope you’ve been useful insight for stats for some of

620
00:36:54,700 –> 00:36:58,990
those links on the on the chat if you have

621
00:36:59,000 –> 00:37:02,690
any questions later on I’ll try and answer them.

622
00:37:07,200 –> 00:37:10,090
Thanks Chris, that was just brilliant.

623
00:37:10,100 –> 00:37:12,590
Just really really good bringing it to life

624
00:37:12,600 –> 00:37:15,690
Thank you so much.

625
00:37:15,700 –> 00:37:23,290
I just want to highlight just the

626
00:37:23,300 –> 00:37:32,290
Briefly now before I hand over to the next speaker, Theo

627
00:37:32,300 –> 00:37:37,190
The tool that we’ve pulled together that Chris has mentioned, I feel humbled in doing this now because as Chris has said there’s lots of good stuff out there but we’ve been working with Chris to pull out some of what

628
00:37:37,200 –> 00:37:41,690
he’s learnt during the working with Greater Manchester it is

629
00:37:41,700 –> 00:37:45,090
structured with building blocks as you can see on this

630
00:37:45,100 –> 00:37:45,590
diagram,

631
00:37:45,600 –> 00:37:48,790
and then we created a set of activities

632
00:37:48,800 –> 00:37:52,790
tasks, action tables to start to get you into this

633
00:37:52,800 –> 00:37:57,190
work is by no means definitive but it is another kind

634
00:37:57,200 –> 00:38:01,490
of piece of insight helpfulness into this space around how

635
00:38:01,500 –> 00:38:04,190
you kind of get hold of this digital inclusion agenda

636
00:38:04,200 –> 00:38:06,290
the link will be posted to the tool

637
00:38:07,100 –> 00:38:11,590
Shortly in the chat,

638
00:38:11,600 –> 00:38:15,690
but it’s on the digital platform where the slides and recording for this

639
00:38:15,700 –> 00:38:21,090
Will also sit so all together for you all, so do have a look at that we’ve sucked a huge

640
00:38:21,100 –> 00:38:23,990
amount of information out of Chris’s brain talking to him

641
00:38:24,000 –> 00:38:26,590
over the last few months so I hope thats useful for you all

642
00:38:26,600 –> 00:38:28,490
Right, lovely

643
00:38:28,500 –> 00:38:32,790
I’m now going to hand over to, so we had name’s

644
00:38:32,800 –> 00:38:37,790
not numbers and population but of demographic and population

645
00:38:37,800 –> 00:38:38,290
for you.

646
00:38:38,300 –> 00:38:42,690
I’m now going to hand over to Theo from Lincolnshire County

647
00:38:42,700 –> 00:38:45,490
Council going to share and then we’ve been working with

648
00:38:45,500 –> 00:38:48,190
them over the last few months to help them think

649
00:38:48,200 –> 00:38:51,590
about kind of digital access for all in the context

650
00:38:51,600 –> 00:38:56,190
of Lincolnshire a very different place from Manchester but also particularly

651
00:38:56,200 –> 00:38:57,890
focusing on adults with learning disabilities, Theo Jarratt over to you

652
00:38:57,900 –> 00:39:02,990
Thank you claire, so we have

653
00:39:03,000 –> 00:39:05,990
got a lot more thinking to do especially since some

654
00:39:06,000 –> 00:39:10,090
of the Some of the tools and thinking that that

655
00:39:10,100 –> 00:39:13,990
Chris has presented there so I think what I’m going

656
00:39:14,000 –> 00:39:16,590
to do over the next 10 minutes is just really

657
00:39:16,600 –> 00:39:20,090
talk about the latest leg of our journey that we’ve probably

658
00:39:20,100 –> 00:39:25,190
been on since since about Midway through 2018

659
00:39:25,200 –> 00:39:28,290
when in the county council we started to look at

660
00:39:28,300 –> 00:39:33,490
how could we use and embrace digital technologies in Lots of

661
00:39:33,500 –> 00:39:36,990
different ways in terms of being able to to make

662
00:39:37,000 –> 00:39:43,090
make it improve social care for adults and

663
00:39:43,100 –> 00:39:47,190
Our well-being services so and at that time we

664
00:39:47,200 –> 00:39:49,690
developed a digital roadmap.

665
00:39:49,700 –> 00:39:52,890
We started down the couple of different routes which we really

666
00:39:52,900 –> 00:39:59,890
majored it on firstly self-serve capability

667
00:39:59,900 –> 00:40:03,490
for the people who have got the will and the

668
00:40:03,500 –> 00:40:05,990
ability to do that so.

669
00:40:07,100 –> 00:40:12,690
Self-serve, Self-management and self-help tools for for individuals where

670
00:40:12,700 –> 00:40:13,490
that’s appropriate.

671
00:40:13,500 –> 00:40:15,990
and also what we done, with a

672
00:40:16,000 –> 00:40:19,390
big part of the programme looking at what we can do as

673
00:40:19,400 –> 00:40:24,390
A council to support social care providers and

674
00:40:24,400 –> 00:40:28,790
service providers around the county in terms of bringing

675
00:40:28,800 –> 00:40:32,590
them up to levels where they are going to be able to be on

676
00:40:32,600 –> 00:40:36,990
the par with NHS organisations and with the council and

677
00:40:37,000 –> 00:40:42,690
consequently improving care for people and the links to the NHS and

678
00:40:42,700 –> 00:40:47,790
We’ve done that because as the picture shows Lincolnshire and as has

679
00:40:47,800 –> 00:40:48,390
been mentioned.

680
00:40:48,400 –> 00:40:51,890
Lincolnshire is a very different place to Manchester it’s not

681
00:40:51,900 –> 00:40:57,390
unique in the UK but it has challenges that

682
00:40:57,400 –> 00:41:00,790
if we could get it right digital care.

683
00:41:00,800 –> 00:41:05,890
Could really help us with so sparsely populated, there’s pretty poor

684
00:41:05,900 –> 00:41:06,890
transport links.

685
00:41:07,100 –> 00:41:12,290
Travelling around for individuals who need care and also those

686
00:41:12,300 –> 00:41:17,190
people who work in the care works is is difficult in

687
00:41:17,200 –> 00:41:22,990
Lincolnshire what we’ve also got is the very very fast reducing

688
00:41:23,000 –> 00:41:26,290
working age population so we have a challenge around our

689
00:41:26,300 –> 00:41:27,390
social care workforce,

690
00:41:27,400 –> 00:41:30,090
so we needed to think differently so that’s where we started

691
00:41:30,100 –> 00:41:34,790
from and we’re still on that journey and a case of.

692
00:41:34,800 –> 00:41:36,590
have the next slide please.

693
00:41:36,600 –> 00:41:40,690
Ok,

694
00:41:40,700 –> 00:41:44,590
so where we were just click on.

695
00:41:44,600 –> 00:41:48,890
There’s a bit more to that slide so firstly it

696
00:41:48,900 –> 00:41:51,790
has taken a while but certainly as Claire mentioned a

697
00:41:51,800 –> 00:41:56,590
pandemic has opened people’s eyes certainly for politicians or senior

698
00:41:56,600 –> 00:42:01,890
leaders colleagues and Partners around the fact that digital

699
00:42:01,900 –> 00:42:05,190
can be something that the potentially could help us in

700
00:42:05,200 –> 00:42:06,590
terms of delivery and management of care in the county.

701
00:42:07,000 –> 00:42:09,790
So do more of it.

702
00:42:09,800 –> 00:42:12,590
There was no specific ask it was just do do

703
00:42:12,600 –> 00:42:14,790
more that’s good what you’ve done,

704
00:42:14,800 –> 00:42:17,890
but you need to you need to do more we

705
00:42:17,900 –> 00:42:22,990
had and still have fairly traditional telecare offer most

706
00:42:23,000 –> 00:42:27,290
people on the call will recognise the device thats shown there and so

707
00:42:27,300 –> 00:42:32,290
and we have had that traditional tellico offer in place for quite a

708
00:42:32,300 –> 00:42:36,590
long time, we knew we needed to change their and the

709
00:42:36,600 –> 00:42:40,190
field at the bottom, Fields do feature quite a lot

710
00:42:40,200 –> 00:42:40,790
in this presentation,

711
00:42:40,800 –> 00:42:46,090
but it’s is come to stand for a sort of perception

712
00:42:46,100 –> 00:42:50,790
of how digital, how possible is digital in Lincolnshire fast

713
00:42:50,800 –> 00:42:54,990
waves of the county are like this and some of the

714
00:42:55,000 –> 00:42:59,090
challenges that we Face are really not just around the

715
00:42:59,100 –> 00:43:03,990
connectivity and the usage and the links they’re also about

716
00:43:04,000 –> 00:43:06,890
people’s perceptions we’ve lived so long in this area.

717
00:43:07,000 –> 00:43:10,890
Understanding there are difficulties around connection.

718
00:43:10,900 –> 00:43:15,290
It’s almost become ingrained so most people that we talk

719
00:43:15,300 –> 00:43:17,390
to have got a story of not being able to get a phone signal or
720
00:43:17,400 –> 00:43:22,090
internet being really poor and that is

721
00:43:22,100 –> 00:43:25,590
something again that we’re having to to overcome in this

722
00:43:25,600 –> 00:43:30,590
request to do more digital so if we can move

723
00:43:30,600 –> 00:43:35,890
On to the next slide and probably Midway

724
00:43:35,900 –> 00:43:38,790
through the pandemic, we started to have

725
00:43:38,800 –> 00:43:43,890
ideas of what we needed to get to in terms

726
00:43:43,900 –> 00:43:44,490
of not.

727
00:43:44,500 –> 00:43:46,890
Just as some of the digital projects that we’ve had

728
00:43:46,900 –> 00:43:49,390
already but the focus on actually.

729
00:43:49,400 –> 00:43:53,590
How could digital in terms of devices and it could

730
00:43:53,600 –> 00:43:57,490
could be smart watches apps software.

731
00:43:57,500 –> 00:44:02,690
How good that help people to live healthy, safe,

732
00:44:02,700 –> 00:44:06,790
independent lives and so what we wanted to do is.

733
00:44:07,000 –> 00:44:08,090
We started to look towards,

734
00:44:08,100 –> 00:44:11,090
what would the future look like and I think at that

735
00:44:11,100 –> 00:44:16,390
point when we started working with everything the the Future was

736
00:44:16,400 –> 00:44:17,490
was a bright one,

737
00:44:17,500 –> 00:44:22,590
but it wasn’t clear something bright shiny future

738
00:44:22,600 –> 00:44:24,890
that through the clouds but we needed to get there

739
00:44:24,900 –> 00:44:28,690
and also the ask, the cale of the ask

740
00:44:28,700 –> 00:44:33,990
was fairly overwhelming so lets move onto the next slide

741
00:44:34,000 –> 00:44:39,290
what we found was that we actually had a number of

742
00:44:39,300 –> 00:44:44,190
pieces of work and projects or themes that were already

743
00:44:44,200 –> 00:44:47,890
in train that we could use to try and chunk

744
00:44:47,900 –> 00:44:51,190
up the problem and what we wanted to do is

745
00:44:51,200 –> 00:44:55,690
effectively start to think about how we could align and sequence

746
00:44:55,700 –> 00:44:59,090
these things to make sure that things were happening at

747
00:44:59,100 –> 00:45:04,090
the right time. So the first first point there is

748
00:45:04,100 –> 00:45:06,790
that we’re doing some work with an organisation called

749
00:45:06,900 –> 00:45:11,990
In Power within adult social care in an improvement and development

750
00:45:12,000 –> 00:45:16,090
programme one of the focuses of that program was bringing

751
00:45:16,100 –> 00:45:19,890
out a different conversation that our social work practitioners could have

752
00:45:19,900 –> 00:45:23,290
with individuals. Most people on the call will be familiar

753
00:45:23,300 –> 00:45:27,090
with strength based approach looking at what assets people have

754
00:45:27,100 –> 00:45:32,190
got rather than that just banging service in. And so what

755
00:45:32,200 –> 00:45:34,990
we wanted to do is to add to that conversation

756
00:45:35,000 –> 00:45:38,790
aspects of what could technology do as well as a

757
00:45:38,800 –> 00:45:43,990
person’s skills as well as persons network of support actually

758
00:45:44,000 –> 00:45:47,790
have they got technology themselves or an interest or an

759
00:45:47,800 –> 00:45:52,090
ability to use technology that we could we could use

760
00:45:52,100 –> 00:45:53,790
as part of that strength based approach.

761
00:45:53,800 –> 00:45:57,490
So that is something that we’re moving forward with and it’s

762
00:45:57,500 –> 00:45:58,690
ongoing at the moment

763
00:45:58,700 –> 00:46:04,590
but we brought that technology into that conversation as.

764
00:46:04,600 –> 00:46:06,090
Secondly we are

765
00:46:06,900 –> 00:46:12,090
At the point of recommissioning our telecare contract

766
00:46:12,100 –> 00:46:13,990
which is up fairly soon,

767
00:46:14,000 –> 00:46:16,990
so it’s an opportunity for us to look differently about

768
00:46:17,000 –> 00:46:19,690
what we want in the future and the current thinking is around

769
00:46:19,700 –> 00:46:24,690
a digital care service that would also have aspects of

770
00:46:24,700 –> 00:46:29,890
support for both staff, families and people that need care and

771
00:46:29,900 –> 00:46:34,890
support in terms of guiding them – what might be right

772
00:46:34,900 –> 00:46:35,190
for them.

773
00:46:35,200 –> 00:46:40,090
What is possible and what’s available. The third point there is

774
00:46:40,100 –> 00:46:45,190
demand for digital. We had a and and

775
00:46:45,200 –> 00:46:50,290
we still have a corporate corporate digital programme

776
00:46:50,300 –> 00:46:54,090
increasing efficiency and ways of working in the council.

777
00:46:54,100 –> 00:46:56,590
What we’ve done within adult social care

778
00:46:56,600 –> 00:46:59,790
is to look and see what we can start with

779
00:46:59,800 –> 00:47:03,490
we’ve still got their telecare offer but what we doing

780
00:47:03,500 –> 00:47:07,490
is number of pilots that grown over the past couple of

781
00:47:07,500 –> 00:47:12,690
years when we testing out people’s willingness and ability to

782
00:47:12,700 –> 00:47:17,190
to use devices and also their reaction. What the barriers.

783
00:47:17,200 –> 00:47:21,190
What are they the positive we getting from these. And

784
00:47:21,200 –> 00:47:25,190
then the final point there is just challenging those preconceptions

785
00:47:25,200 –> 00:47:29,490
the field that showed earlier really is that summary

786
00:47:29,500 –> 00:47:34,590
of the preconceptions people have about whether it’s worthwhile doing digital

787
00:47:34,600 –> 00:47:36,990
in Lincolnshire for the care and support.

788
00:47:37,000 –> 00:47:40,790
What w’re saying actually we’re building up an evidence chest

789
00:47:40,800 –> 00:47:45,890
of positive positive examples of the

790
00:47:45,900 –> 00:47:50,490
ability of ways round things ways round why things might

791
00:47:50,500 –> 00:47:55,190
work and what impact it has on people.

792
00:47:55,200 –> 00:47:58,690
OK, if we can have the next slide.

793
00:47:58,700 –> 00:48:02,190
So what we wanted to do as Clare mentioned was

794
00:48:02,200 –> 00:48:04,490
really focus on one particular area,

795
00:48:04,500 –> 00:48:10,290
what we did, both through the pilot

796
00:48:10,300 –> 00:48:15,090
through discussions with the number of different stakeholders and also

797
00:48:15,100 –> 00:48:19,390
our staff through our strength based approach sessions is that

798
00:48:19,400 –> 00:48:24,390
we realised that there was a public perception that was

799
00:48:24,400 –> 00:48:29,490
around digital in care being very much around older

800
00:48:29,500 –> 00:48:34,490
people being taught how to use simple digital devices, so

801
00:48:34,500 –> 00:48:36,890
this particular picture that you can see on the screen.

802
00:48:36,900 –> 00:48:42,290
Is it taken from an Amazon advert where a younger carer

803
00:48:42,300 –> 00:48:46,790
is demonstrating to an older person who initially doesn’t seem

804
00:48:46,800 –> 00:48:50,290
too bothered about using the device about the benefits.

805
00:48:50,300 –> 00:48:52,890
So there was a real focus and that just came

806
00:48:52,900 –> 00:48:56,790
up again and again when we were talking staff, families and

807
00:48:56,800 –> 00:49:00,490
the people who use care about that that perception of

808
00:49:00,500 –> 00:49:04,690
care tech is always that old people so we wanted to

809
00:49:04,700 –> 00:49:06,590
actually talk with individuals who were perhaps

810
00:49:06,800 –> 00:49:11,990
younger adults who has autism, learning disabilities and steered

811
00:49:12,000 –> 00:49:12,590
down that route,

812
00:49:12,600 –> 00:49:15,790
which seem to be less trouble for us or less

813
00:49:15,800 –> 00:49:19,790
less fully aware. What we found as well through the

814
00:49:19,800 –> 00:49:23,690
strengths based approach sessions and also the the reaction to

815
00:49:23,700 –> 00:49:27,490
the digital pilots that we put in place was that

816
00:49:27,500 –> 00:49:33,290
very much that families, carers and also sometimes

817
00:49:33,300 –> 00:49:38,490
our staff could be the gatekeepers to whether someone

818
00:49:38,500 –> 00:49:42,790
was able to use technology, was able to

819
00:49:42,800 –> 00:49:47,390
to access that technology or not regardless of the impact

820
00:49:47,400 –> 00:49:48,690
That it had on their lives.

821
00:49:48,700 –> 00:49:53,390
What we found was that the lack of understanding

822
00:49:53,400 –> 00:49:58,690
and the fear of technology is actually stopping

823
00:49:58,700 –> 00:50:04,190
that impact being felt for the individual

824
00:50:04,200 –> 00:50:06,790
so it’s that gatekeeping nature that we’re

825
00:50:06,800 –> 00:50:10,790
interested in and what we wanted to do was to

826
00:50:10,800 –> 00:50:15,690
see how we could overcome that in terms of building

827
00:50:15,700 –> 00:50:20,790
up, building up a sort of confidence and being able

828
00:50:20,800 –> 00:50:25,690
to discuss technology with people with learning disability or

829
00:50:25,700 –> 00:50:31,190
autism. Some of the comments that we got back was are we allowed

830
00:50:31,200 –> 00:50:35,790
to do this, we’ll never get connection, hence back to the

831
00:50:35,800 –> 00:50:36,790
field that we mentioned earlier.

832
00:50:36,800 –> 00:50:41,890
Is it safe? Can this technology be trusted

833
00:50:41,900 –> 00:50:46,690
and is it safe once people are online. A person can

834
00:50:46,700 –> 00:50:50,790
Clare mentioned earlier – conversation with the Social Care staff where

835
00:50:50,800 –> 00:50:55,590
someone was advised that an individual couldn’t use technology or

836
00:50:55,600 –> 00:50:56,590
couldn’t use the internet.

837
00:50:56,600 –> 00:50:58,290
Ok?

838
00:50:58,300 –> 00:51:02,490
So if we if we move onto the next slide

839
00:51:02,500 –> 00:51:07,990
what we found is that these are just comments

840
00:51:08,000 –> 00:51:10,790
that come out the strengths based approach sessions that are

841
00:51:10,800 –> 00:51:14,190
ongoing at the moment not particularly focused on care and

842
00:51:14,200 –> 00:51:18,190
moving forward, not particularly focus on technology.

843
00:51:18,200 –> 00:51:23,090
Sorry but moving forward technology will be part of those

844
00:51:23,100 –> 00:51:26,390
discussions. What we are wanting to do is to build up

845
00:51:26,400 –> 00:51:32,890
The effect like it’s a snowball that’s building up over time.

846
00:51:32,900 –> 00:51:37,690
Positive feedback or examples that are then being used to

847
00:51:37,700 –> 00:51:43,090
feed that discussion in the future. What we

848
00:51:43,100 –> 00:51:43,490
found as well is

849
00:51:43,500 –> 00:51:48,590
the degree of inventiveness and ideas

850
00:51:48,600 –> 00:51:54,090
around

851
00:51:48,900 –>
what is possible actually with those staff who

852
00:51:54,100 –> 00:51:59,490
are working with people with disability and autism. It’s the range

853
00:51:59,500 –> 00:52:04,990
is huge and it’s perhaps more acute. The

854
00:52:05,000 –> 00:52:06,290
potential is there

855
00:52:06,700 –> 00:52:11,790
to really change people’s lives. So it’s about tapping into that

856
00:52:11,800 –> 00:52:16,790
potential and what we looking at is feeding practitioners,

857
00:52:16,800 –> 00:52:22,490
feeding families, carers with that confidence, with that evidence

858
00:52:22,500 –> 00:52:26,790
that actually these things can work and they can support

859
00:52:26,800 –> 00:52:30,490
people effectively, despite some of the misgivings that we might have.

860
00:52:30,500 –> 00:52:35,890
So we working on that. These quotes, literally every

861
00:52:35,900 –> 00:52:38,890
month we get more and more of these in and

862
00:52:38,900 –> 00:52:41,790
what we wanted to do is to work with a

863
00:52:41,800 –> 00:52:46,790
number of key stakeholders that we’ve identified and some of

864
00:52:46,800 –> 00:52:49,090
those people are there are the gatekeepers that we talked

865
00:52:49,100 –> 00:52:54,490
about. Other group that might be peer groups

866
00:52:54,500 –> 00:52:59,190
Or they might be groups that represent people with learning disability

867
00:52:59,200 –> 00:53:02,290
or autism. We wanted to do it to work with them

868
00:53:02,300 –> 00:53:06,390
in terms of building that snowball effectively to the point

869
00:53:06,400 –> 00:53:06,590
where

870
00:53:06,700 –> 00:53:10,790
it’s it’s able to roll on its own.

871
00:53:10,800 –> 00:53:14,990
I’m going to move on to the last slide that

872
00:53:15,000 –> 00:53:19,990
just gives us some sort of animation

873
00:53:20,000 –> 00:53:20,290
in there.

874
00:53:20,300 –> 00:53:25,390
So just in terms of what we want to do

875
00:53:25,400 –> 00:53:28,890
moving forwards as I said at the start we’re still

876
00:53:28,900 –> 00:53:29,390
on this journey,

877
00:53:29,400 –> 00:53:35,390
and we have no in no way changed culture.

878
00:53:35,400 –> 00:53:39,190
But what we are doing is we moving forward so

879
00:53:39,200 –> 00:53:42,590
what we want to do next is to engage with

880
00:53:42,600 –> 00:53:49,190
Individuals, engage with people who use those social

881
00:53:49,200 –> 00:53:52,690
services and those outside, people who are more

882
00:53:52,700 –> 00:53:56,190
independent. Engage the families and carers

883
00:53:56,200 –> 00:54:00,790
just around how they would want to access digital.

884
00:54:00,800 –> 00:54:04,590
What it might do to keep them independent. What it does

885
00:54:04,600 –> 00:54:06,590
to link them into the life that they want to have.

886
00:54:06,700 –> 00:54:10,990
From that we think we can probably

887
00:54:11,000 –> 00:54:17,090
build something that will that will actually give more

888
00:54:17,100 –> 00:54:22,190
confidence in future for our practitioners, families and carers

889
00:54:22,200 –> 00:54:26,590
in terms of being able to consider digital moving forwards.

890
00:54:26,600 –> 00:54:30,390
What we’re thinking is if we get it right with

891
00:54:30,400 –> 00:54:35,690
that group of staff, families and carers then

892
00:54:35,700 –> 00:54:40,590
actually, we want to transfer this elsewhere into other services –

893
00:54:40,600 –> 00:54:45,590
wellbeing services that support people with –

894
00:54:45,600 –> 00:54:50,990
old people and frailty and physical disabilities. What

895
00:54:51,000 –> 00:54:53,990
we’re moving towards as I mentioned earlier is that

896
00:54:54,000 –> 00:54:59,190
re-commissioned telecare – that new approach to a digital care service

897
00:54:59,200 –> 00:55:02,190
that we are calling that at the moment.

898
00:55:02,200 –> 00:55:05,490
gSo the engagement and the learning through the journey that

899
00:55:05,500 –> 00:55:06,490
We’ve been on needs to go

900
00:55:06,600 –> 00:55:11,390
into the specification and to shape that, how that behaves

901
00:55:11,400 –> 00:55:15,290
how that is accessed and how that works in the

902
00:55:15,300 –> 00:55:19,590
future and I mentioned one of the key things earlier

903
00:55:19,600 –> 00:55:23,790
was around recognising that that fear and the confidence among

904
00:55:23,800 –> 00:55:25,790
staff. Perhaps

905
00:55:25,800 –> 00:55:28,490
we need to build that, we need to support that and that is

906
00:55:28,500 –> 00:55:30,990
something that we going to do with that digital support

907
00:55:31,000 –> 00:55:34,390
service. That ends my slides.

908
00:55:34,400 –> 00:55:37,890
I’m going to pass on to Caroline now,

909
00:55:37,900 –> 00:55:41,790
who’s got some really key messages about self discovery and

910
00:55:41,800 –> 00:55:44,190
and things that she’s discovered over the last

911
00:55:44,200 –> 00:55:49,190
I don’t know how long Caroline – quite a long time –

912
00:55:49,200 –> 00:55:53,590
the last year certainly. [Caroline] Oh longer than that. You’re outing me

913
00:55:53,600 –> 00:55:58,790
as kind of stepping towards my retirement now,

914
00:55:58,800 –> 00:55:59,690
but yeah,

915
00:55:59,700 –> 00:56:02,390
so it’s been a lifelong journey of learning and thank

916
00:56:02,400 –> 00:56:06,190
you so much for two inspiring talks actually so many

917
00:56:06,200 –> 00:56:06,490
things were triggering

918
00:56:06,600 –> 00:56:11,690
In my mind around strength-based assets based working. So

919
00:56:11,700 –> 00:56:17,190
hello everybody and I’m absolutely delighted to join

920
00:56:17,200 –> 00:56:21,290
you today and thank you to Irene and Rethink Partners for

921
00:56:21,300 –> 00:56:25,090
the invitation to speak today. It’s a real privilege and I

922
00:56:25,100 –> 00:56:27,090
just want to applaud you for the great work that you’re

923
00:56:27,100 –> 00:56:30,590
all doing around inclusion which is really close to my

924
00:56:30,600 –> 00:56:31,090
heart.

925
00:56:31,100 –> 00:56:36,590
So I’ll make no apologies, my presentation this morning is

926
00:56:36,600 –> 00:56:41,590
intentionally somewhat provocative and what I would invite you to

927
00:56:41,600 –> 00:56:46,790
listen some fascination but to recognise if I’m triggering

928
00:56:46,800 –> 00:56:51,190
any reactions while you listen, potentially some defensiveness.

929
00:56:51,200 –> 00:56:53,790
I don’t know but it’ll be interesting for you to notice that

930
00:56:53,800 –> 00:56:57,190
what you go through and what I would really like

931
00:56:57,200 –> 00:57:00,490
is by the end of my session with you with

932
00:57:00,500 –> 00:57:03,590
all come together and got a little bit more comfortable

933
00:57:03,600 –> 00:57:05,790
with the stuff that is really uncomfortable.

934
00:57:06,600 –> 00:57:09,090
So I’m Caroline by the way,

935
00:57:09,100 –> 00:57:12,790
I’m professionally a speech and language therapist. I had to

936
00:57:12,800 –> 00:57:14,790
have landed in what I consider to be the best

937
00:57:14,800 –> 00:57:16,990
job in my career which is Head of Allied Health

938
00:57:17,000 –> 00:57:21,390
Professions in professions and I work in an improvement space

939
00:57:21,400 –> 00:57:27,990
My life longe has been empowering working

940
00:57:28,000 –> 00:57:31,890
with staff for staff to achieve their best so that

941
00:57:31,900 –> 00:57:34,690
we can work with our service users, our citizens for

942
00:57:34,700 –> 00:57:35,790
them to achieve their best.

943
00:57:35,800 –> 00:57:37,390
That’s what drives me day to day.

944
00:57:37,400 –> 00:57:39,790
So I’m going to tell you a personal story of my

945
00:57:39,800 –> 00:57:43,790
life and my learning and what it’s to me in

946
00:57:43,800 –> 00:57:44,890
my leadership journey,

947
00:57:44,900 –> 00:57:48,490
and how I wish I knew then what I know

948
00:57:48,500 –> 00:57:48,790
now.

949
00:57:48,800 –> 00:57:52,390
I guess. To next slide.

950
00:57:52,400 –> 00:57:57,090
So what I alluded to before, I’m tapping on the door of

951
00:57:57,100 –> 00:57:57,690
retirement.

952
00:57:57,700 –> 00:58:00,390
I was born in the 60s and just a few

953
00:58:00,400 –> 00:58:04,290
images here that kind of indicate my upbringing and my

954
00:58:04,300 –> 00:58:04,990
early years.

955
00:58:06,500 –> 00:58:11,190
So I was born into a really stereotypical family. My

956
00:58:11,200 –> 00:58:14,390
dad was a director of finance, he went to work early

957
00:58:14,400 –> 00:58:18,190
came back late and my mum worked part-time in very

958
00:58:18,200 –> 00:58:22,490
gender typical roles, working with children, doing some shop work.

959
00:58:22,500 –> 00:58:25,190
And was always there for us with a home cooked

960
00:58:25,200 –> 00:58:25,890
dinner on the table,

961
00:58:25,900 –> 00:58:31,290
so not surprisingly the influences in my early

962
00:58:31,300 –> 00:58:34,990
childhood impacted and embedded deeply and who I am and

963
00:58:35,000 –> 00:58:37,590
as a person, how I thought of myself and what

964
00:58:37,600 –> 00:58:40,290
I thought I might achieve actually in my life. So

965
00:58:40,300 –> 00:58:44,090
the Careers Advice for Ambitious Women is a bit tongue-in-cheek actually,

966
00:58:44,100 –> 00:58:46,190
because that wasn’t a book that I would have

967
00:58:46,200 –> 00:58:49,490
read in my early teens, in fact I left school

968
00:58:49,500 –> 00:58:52,590
at 16 and didn’t go on to do any further education

969
00:58:52,600 –> 00:58:57,490
despite having skills and aptitude to do so. I went into secretarial

970
00:58:57,500 –> 00:59:00,690
work and that was my first stage of my career.

971
00:59:00,700 –> 00:59:05,990
I just wanted to touch on – there’s a school photograph there

972
00:59:06,000 –> 00:59:06,290
I hope you can

973
00:59:06,500 –> 00:59:07,490
see it well,

974
00:59:07,500 –> 00:59:11,090
but just notice the lack of the obvious lack of

975
00:59:11,100 –> 00:59:14,990
diversity in my school setting. So I lived in a –

976
00:59:15,000 –> 00:59:18,490
I wouldn’t say we were wealthy, but certainly we were

977
00:59:18,500 –> 00:59:19,090
comfortable.

978
00:59:19,100 –> 00:59:20,990
There was always food on the table the house was

979
00:59:21,000 –> 00:59:21,790
always warm.

980
00:59:21,800 –> 00:59:25,590
We had what we needed and most of my peers

981
00:59:25,600 –> 00:59:28,090
were just the same. We lived in that kind of

982
00:59:28,100 –> 00:59:28,390
area.

983
00:59:28,400 –> 00:59:33,290
You’ll notice there a sea of white faces that really

984
00:59:33,300 –> 00:59:39,590
constitutes my upbringing. So not only was my exposure

985
00:59:39,600 –> 00:59:44,590
to diversity very limited in my early childhood, something that

986
00:59:44,600 –> 00:59:47,690
I’ve only recently reflected so deeply on what that means

987
00:59:47,700 –> 00:59:48,590
And why that matters,

988
00:59:48,600 –> 00:59:51,390
but there were other aspects of diversity as well,

989
00:59:51,400 –> 00:59:53,490
so I guess in my school.

990
00:59:53,500 –> 00:59:54,190
We were all able bodied.

991
00:59:54,200 –> 00:59:59,590
There was really very little

992
00:59:59,600 –> 01:00:04,690
reference to sexuality, to gender

993
01:00:04,700 –> 01:00:06,390
issues and I’ll show you.

994
01:00:06,500 –> 01:00:08,990
If anybody else on the call can reflect,

995
01:00:09,000 –> 01:00:12,090
but you know the picture of George Michael when he

996
01:00:12,100 –> 01:00:15,490
eventually came out as gay that was a real shock

997
01:00:15,500 –> 01:00:17,190
to me and my friends,

998
01:00:17,200 –> 01:00:20,690
which one you look times now feels a ridiculous thing

999
01:00:20,700 –> 01:00:23,990
but that’s how it was and that was my life

1000
01:00:24,000 –> 01:00:24,290
then.

1001
01:00:24,300 –> 01:00:28,690
So those childhood experiences and formative experience are really deeply

1002
01:00:28,700 –> 01:00:32,390
rooted in our psyche. In the stories that we tell ourselves, in

1003
01:00:32,400 –> 01:00:35,990
the beliefs that we hold about the world, about our

1004
01:00:36,000 –> 01:00:38,490
lives and about the possibilities. That would be the same

1005
01:00:38,500 –> 01:00:39,090
for all of you,

1006
01:00:39,100 –> 01:00:42,090
although I make no assumptions that your lives were anything

1007
01:00:42,100 –> 01:00:45,590
like my life’s, perhaps there are people on the call that recognise

1008
01:00:45,600 –> 01:00:47,690
some of what I say. Next slide,

1009
01:00:47,700 –> 01:00:47,990
please.

1010
01:00:48,000 –> 01:00:52,190
So his me today 57 and a half.

1011
01:00:52,200 –> 01:00:55,590
It’s not my lounge but actually it’s not unlike my lounge.

1012
01:00:55,600 –> 01:00:58,490
It’s really comfy. I’ve very privileged to live

1013
01:00:58,500 –> 01:01:01,190
in a home like this. Equally, I have food in the fridge,

1014
01:01:01,200 –> 01:01:02,890
and I have warmth when I need it.

1015
01:01:02,900 –> 01:01:06,390
That’s my friendship group that you’ll see in our

1016
01:01:06,500 –> 01:01:11,590
lovely static caravan in Anglesey and you’ll see again.

1017
01:01:11,600 –> 01:01:16,990
You know visually a real lack of diversity from

1018
01:01:17,000 –> 01:01:20,590
if we look at skin colour and use

1019
01:01:20,600 –> 01:01:21,890
that as a proxy measure.

1020
01:01:21,900 –> 01:01:23,390
We’re all able bodied.

1021
01:01:23,400 –> 01:01:26,790
We all live in similar kind of circumstances and the

1022
01:01:26,800 –> 01:01:31,890
picture at the bottom is a picture of our Chief Allied Health Professions officers

1023
01:01:31,900 –> 01:01:35,690
awards ceremony from a couple of years ago and you

1024
01:01:35,700 –> 01:01:39,190
know there is a significant lack,

1025
01:01:39,200 –> 01:01:43,690
I think it’s fair to say of diversity. So, my life

1026
01:01:43,700 –> 01:01:47,090
from the beginning and the middle and still continues

1027
01:01:47,100 –> 01:01:50,990
to be mostly surrounded by people living with white privilege,

1028
01:01:51,000 –> 01:01:56,090
being able bodied and being quite comfortable in that position.

1029
01:01:56,100 –> 01:01:59,590
So I look down the list of names on the

1030
01:01:59,600 –> 01:02:03,090
call today and I’ve made some assumptions about who’s on

1031
01:02:03,100 –> 01:02:06,290
the call, based on the familiarity of the English names that I

1032
01:02:06,400 –> 01:02:10,390
see in there so apologies if those assumptions are not

1033
01:02:10,400 –> 01:02:11,090
entirely correct,

1034
01:02:11,100 –> 01:02:15,090
but actually I’m thinking again about the panel of speakers.

1035
01:02:15,100 –> 01:02:20,390
Making no criticism just noticing and being curious, that there

1036
01:02:20,400 –> 01:02:23,590
appears to be distinct lack of diversity in the group

1037
01:02:23,600 –> 01:02:24,390
that speaking today,

1038
01:02:24,400 –> 01:02:26,290
so I will invite you to do the same.

1039
01:02:26,300 –> 01:02:28,290
Have a look at the

1040
01:02:28,300 –> 01:02:31,290
list of names and have a think about who’s turned

1041
01:02:31,300 –> 01:02:31,690
up today.

1042
01:02:31,700 –> 01:02:33,690
Who’s leading this work?

1043
01:02:33,700 –> 01:02:34,990
Who’s developing this work?

1044
01:02:35,000 –> 01:02:36,590
And what do you notice about

1045
01:02:36,600 –> 01:02:40,890
who’s not here, because that’s really important. Next slide please

1046
01:02:40,900 –> 01:02:44,490
so this job that have been in the last 5

1047
01:02:44,500 –> 01:02:44,790
years.

1048
01:02:44,800 –> 01:02:46,890
I’ve been really really privileged again.

1049
01:02:46,900 –> 01:02:49,590
You know we we we start with privilege and we

1050
01:02:49,600 –> 01:02:51,690
gather more privilege as we go along it.

1051
01:02:51,700 –> 01:02:53,590
It kind of is the way that our world works at

1052
01:02:53,600 –> 01:02:53,990
the moment.

1053
01:02:54,000 –> 01:02:58,990
I went on some amazing at leadership development course, the Nye Bevan course,

1054
01:02:59,000 –> 01:03:02,490
which is an NHS leadership course and started to really

1055
01:03:02,500 –> 01:03:05,990
unpick and understand a little bit more deeply my life, my privileges.

1056
01:03:06,400 –> 01:03:10,590
And what that meant about how I thought and and

1057
01:03:10,600 –> 01:03:12,690
where my blind spots are and just quite how many

1058
01:03:12,700 –> 01:03:17,790
blind spots I actually was living with. So it would

1059
01:03:17,800 –> 01:03:20,390
be great to put you in the direction if you

1060
01:03:20,400 –> 01:03:22,390
Google some of these tools you’ll be able to

1061
01:03:22,400 –> 01:03:26,990
find them. The White Privilege – Unpacking the Invisible Knapsack

1062
01:03:27,000 –> 01:03:31,990
-it’s a brilliant little tool and the Male Privilege Checklist both of

1063
01:03:32,000 –> 01:03:32,990
them well.

1064
01:03:33,000 –> 01:03:35,990
Peggy McIntosh who is the author of The White Privilege

1065
01:03:36,000 –> 01:03:38,790
and the male privileges is an imitation,

1066
01:03:38,800 –> 01:03:43,890
but it speaks to me really widely particularly and

1067
01:03:43,900 –> 01:03:48,790
The Male Privilege checklist as a woman and I understand

1068
01:03:48,800 –> 01:03:51,590
and reading through that list actually it’s kind of sparks

1069
01:03:51,600 –> 01:03:54,390
a bit of a bit of anger around where I might be

1070
01:03:54,400 –> 01:03:59,790
excluded in terms of opportunity.

1071
01:03:59,800 –> 01:04:03,290
It’s a more difficult read for me when I read

1072
01:04:03,300 –> 01:04:07,890
The White Privilege Checklist because I’m on

1073
01:04:07,900 –> 01:04:11,590
the better end of most of the statements that are

1074
01:04:11,600 –> 01:04:12,190
written in there,

1075
01:04:12,200 –> 01:04:16,690
so those of us living in a society where white

1076
01:04:16,700 –> 01:04:22,090
privilege wields power and opportunity that

1077
01:04:22,100 –> 01:04:25,690
can be a really uncomfortable thing because it jars

1078
01:04:25,700 –> 01:04:28,590
with the values of who we are and I’m guessing

1079
01:04:28,600 –> 01:04:30,990
you know this group is similar to the I work

1080
01:04:31,000 –> 01:04:33,890
with will come to this kind of job because we

1081
01:04:33,900 –> 01:04:36,890
want to really work with people and support people to

1082
01:04:36,900 –> 01:04:37,390
do well.

1083
01:04:37,400 –> 01:04:40,390
We’ve got those kind of real deep intrinsic value.

1084
01:04:40,400 –> 01:04:44,490
So when we read something that makes individually that perhaps

1085
01:04:44,500 –> 01:04:47,990
you know we’re not getting too bad a deal out

1086
01:04:48,000 –> 01:04:50,790
of all of this that can feel really uncomfortable but

1087
01:04:50,800 –> 01:04:55,190
something I would urge you to go read. So the

1088
01:04:55,200 –> 01:04:57,090
other little image that have put up for you.

1089
01:04:57,100 –> 01:04:59,590
That is kind of the reality of what that means.

1090
01:04:59,600 –> 01:05:01,890
So the image on the left there.

1091
01:05:01,900 –> 01:05:04,090
You know if we think about where we are at

1092
01:05:04,100 –> 01:05:06,190
the moment, so me as a white person,

1093
01:05:06,300 –> 01:05:09,590
I’ve got a lot of boxes stacked. It’s

1094
01:05:09,600 –> 01:05:11,890
not difficult for me to get an interview if I

1095
01:05:11,900 –> 01:05:12,990
get an interview,

1096
01:05:13,000 –> 01:05:14,690
it’s not difficult for me to get a job.

1097
01:05:14,700 –> 01:05:17,290
It’s not difficult for me to get a good home.

1098
01:05:17,300 –> 01:05:19,090
It’s not difficult for me to live in an area

1099
01:05:19,100 –> 01:05:20,490
where privileges rife.

1100
01:05:20,500 –> 01:05:23,390
That’s the reality of the society that we live in

1101
01:05:23,400 –> 01:05:25,390
where you know

1102
01:05:25,400 –> 01:05:28,190
we have systemic racism and if we look at all

1103
01:05:28,200 –> 01:05:30,290
the protected characteristics,

1104
01:05:30,300 –> 01:05:34,190
we recognise the each of those protected characteristics if we

1105
01:05:34,200 –> 01:05:37,290
live with one or more of those and then we’re

1106
01:05:37,300 –> 01:05:39,990
probably going to have a few boxes knocked out from

1107
01:05:40,000 –> 01:05:40,990
that great big pile.

1108
01:05:41,000 –> 01:05:44,790
So equality. We talk about the quality don’t we?

1109
01:05:44,800 –> 01:05:48,390
I love this image because actually what equality means is everybody’s

1110
01:05:48,400 –> 01:05:50,990
got the same leg up but actually that doesn’t mean

1111
01:05:51,000 –> 01:05:54,990
everybody’s got the same opportunity, so I think for me

1112
01:05:55,000 –> 01:05:59,690
much more thinking about equity so different groups of our

1113
01:05:59,700 –> 01:06:03,090
societies need different interventions in different opportunities to level the

1114
01:06:03,100 –> 01:06:03,590
playing field.

1115
01:06:03,600 –> 01:06:06,090
So we having some really rich.

1116
01:06:06,300 –> 01:06:09,590
In our team at the moment we are helping with creating

1117
01:06:09,600 –> 01:06:13,790
an anti-racist culture. Being proactive around how we start to

1118
01:06:13,800 –> 01:06:17,890
challenge and the conversations we have are really fascinating to

1119
01:06:17,900 –> 01:06:21,390
explore where we are all on that journey and again,

1120
01:06:21,400 –> 01:06:23,590
you know if we think about if we think about

1121
01:06:23,600 –> 01:06:27,590
ethnic diversity and we think about leadership,

1122
01:06:27,600 –> 01:06:29,490
we know what that looks like at the moment. There’s

1123
01:06:29,500 –> 01:06:30,790
a lot of data around that.

1124
01:06:30,800 –> 01:06:33,290
And in some of the conversations.

1125
01:06:33,300 –> 01:06:36,490
we have, it’s you know I’m often hearing people say

1126
01:06:36,500 –> 01:06:36,690
yeah,

1127
01:06:36,700 –> 01:06:38,690
but you know we’ve got to get the right person

1128
01:06:38,700 –> 01:06:39,090
for the job,

1129
01:06:39,100 –> 01:06:43,390
but we can’t give people these advantages because then that’s not fair,

1130
01:06:43,400 –> 01:06:46,490
but if we think about that through an equity lens

1131
01:06:46,500 –> 01:06:50,990
absolutely that is fair, because we have had those privileges from

1132
01:06:51,000 –> 01:06:53,990
the outset it and we do have all the advantages, so there’s

1133
01:06:54,000 –> 01:06:56,290
something what does levelling up really mean?

1134
01:07:06,300 –> 01:07:06,790
And there’s something about liberation too. How do we remove those

01:07:06,790 –> 01:07:08,790
barriers altogether, around the exclusion/inclusion agenda,

1135
01:07:08,800 –> 01:07:12,790
which feeds health inequalities I guess which is where I

1136
01:07:12,800 –> 01:07:16,090
come in. So I’ve put for you there the ladder

1137
01:07:16,100 –> 01:07:17,990
of engagement and again.

1138
01:07:18,000 –> 01:07:21,690
I’m not sure how many of you might have seen that but but this

1139
01:07:21,700 –> 01:07:24,290
is one way that we can start to think about

1140
01:07:24,300 –> 01:07:28,790
where are unconscious biases, based on who we are, how

1141
01:07:28,800 –> 01:07:32,990
we lived, how we found ourselves and the influences that

1142
01:07:33,000 –> 01:07:35,190
we’ve been subjected to in the life that we happened

1143
01:07:35,200 –> 01:07:39,290
to have led. And how do we how do we

1144
01:07:39,300 –> 01:07:43,690
work differently so that they don’t run as blind spots.

1145
01:07:43,700 –> 01:07:45,690
So if we are values driven, and we want to do

1146
01:07:45,700 –> 01:07:47,590
the very best by our populations.

1147
01:07:47,600 –> 01:07:50,990
I think when we talk about us, and if us

1148
01:07:51,000 –> 01:07:56,190
is a group of privileged, well-educated, predominantly white

1149
01:07:56,200 –> 01:08:01,790
people then us is exclusive, and

1150
01:08:01,800 –> 01:08:04,190
that exclusive group is going to miss opportunities

1151
01:08:04,200 –> 01:08:06,090
Of actually achieving what we

1152
01:08:06,200 –> 01:08:11,190
Really want from our heart of hearts wanting to learn. So there’s

1153
01:08:11,200 –> 01:08:14,790
been some evidence that I drawn on, that says that people

1154
01:08:14,800 –> 01:08:19,990
like us develop services in our own experience, so

1155
01:08:20,000 –> 01:08:23,189
if we’re trying to create services for people who are

1156
01:08:23,200 –> 01:08:27,590
excluded by way of any kind of a protected characteristic

1157
01:08:27,600 –> 01:08:32,990
or kind of economic benefits or dis-benefit,

1158
01:08:33,000 –> 01:08:37,689
then unless we working in partnership right from the outset

1159
01:08:37,700 –> 01:08:40,390
to have our blind spots managed,

1160
01:08:40,399 –> 01:08:41,490
we can’t help ourselves,

1161
01:08:41,500 –> 01:08:45,790
but we create services based on what we think. It’s blinding

1162
01:08:45,800 –> 01:08:48,689
Obvious really isn’t it, but in doing that what

1163
01:08:48,700 –> 01:08:51,490
we’ve done his limit ourselves and you know I did

1164
01:08:51,500 –> 01:08:54,590
invite you to have a think about services that you

1165
01:08:54,600 –> 01:08:57,490
wanted to put into place to tackle some kind of

1166
01:08:57,500 –> 01:09:00,990
exclusion that didn’t quite work and this is where I

1167
01:09:01,000 –> 01:09:02,590
look back on my career and think gosh –

1168
01:09:02,600 –> 01:09:05,290
I wish I’d known then, because if I did and had worked

1169
01:09:05,300 –> 01:09:05,990
more deeply,

1170
01:09:06,200 –> 01:09:11,490
I think I’d have better outcomes for the innovations,

1171
01:09:11,500 –> 01:09:15,790
transformations, improvements that have led over time, because I

1172
01:09:15,800 –> 01:09:20,090
wouldn’t have been coming to it with my narrow set

1173
01:09:20,100 –> 01:09:26,590
of privileges and narrow set of perspectives on life. Missed opportunities

1174
01:09:26,600 –> 01:09:28,790
and that doesn’t do well for any of us because

1175
01:09:28,800 –> 01:09:32,490
we’ve all come to do the best we can. OK next

1176
01:09:32,500 –> 01:09:35,290
Slide, thank you.

1177
01:09:35,300 –> 01:09:36,290
So blind spots.

1178
01:09:36,300 –> 01:09:38,189
So these unconscious biases.

1179
01:09:38,200 –> 01:09:41,490
They’re unconscious at the back of our heads and sometimes.

1180
01:09:41,500 –> 01:09:43,689
they argue with the things that are sitting at the front of

1181
01:09:43,700 –> 01:09:43,990
our heads.

1182
01:09:44,000 –> 01:09:46,990
So if you think about gender for examples.

1183
01:09:47,000 –> 01:09:49,590
I am actually quite feminist these days,

1184
01:09:49,600 –> 01:09:53,290
but actually that really argues with what’s in my unconscious

1185
01:09:53,300 –> 01:09:53,990
bias,

1186
01:09:54,000 –> 01:09:58,190
which I am I am in should be a home maker who

1187
01:09:58,200 –> 01:10:02,390
cares firstly and foremost for my children and husband, and stays at

1188
01:10:02,400 –> 01:10:02,590
home.

1189
01:10:02,600 –> 01:10:05,890
That’s what my unconscious bias has taught me. It

1190
01:10:06,200 –> 01:10:08,590
is completely in opposition to how I live my life

1191
01:10:08,600 –> 01:10:11,590
and how I champion things and I have

1192
01:10:11,600 –> 01:10:15,090
that discomfort all the time because my back brain and

1193
01:10:15,100 –> 01:10:17,890
my front brain are having arguments with each other about

1194
01:10:17,900 –> 01:10:18,990
what’s the right thing to do.

1195
01:10:19,000 –> 01:10:23,590
So what I would invite you to do is to have

1196
01:10:23,600 –> 01:10:25,590
a think about what are your blind spots?

1197
01:10:25,600 –> 01:10:27,990
How do you know what they are?

1198
01:10:28,000 –> 01:10:29,390
What’s your journey of exploration?

1199
01:10:29,400 –> 01:10:34,090
You know hopefully this talk might take you on but

1200
01:10:34,100 –> 01:10:35,490
but today is a great example.

1201
01:10:35,500 –> 01:10:38,290
Isn’t it about how people like us find it easy

1202
01:10:38,300 –> 01:10:41,890
to meet, to learn together, to share and to debate.

1203
01:10:41,900 –> 01:10:47,690
What’s your unconscious bias around experts by experience? For those

1204
01:10:47,700 –> 01:10:52,590
groups who in this group are are digitally excluded.

1205
01:10:52,600 –> 01:10:53,690
High at risk.

1206
01:10:53,700 –> 01:10:58,890
What do you think about those kind of groups? and

1207
01:10:58,900 –> 01:11:01,390
if you’re working, if you’re thinking about working in true

1208
01:11:01,400 –> 01:11:02,290
co-production,

1209
01:11:02,300 –> 01:11:07,690
where actually yourselves as experts by learning and position, work in

1210
01:11:07,700 –> 01:11:11,390
true partnership with equal power with people with lived experience.

1211
01:11:11,400 –> 01:11:15,190
I’m just wondering I hear people talking a lot about

1212
01:11:15,200 –> 01:11:17,990
we’ve got to be careful because they’ve got an agenda.

1213
01:11:18,000 –> 01:11:20,790
If we invite them to the meeting,

1214
01:11:20,800 –> 01:11:22,890
we need to make sure we pick the right people,

1215
01:11:22,900 –> 01:11:26,190
they might get in the way of us doing what

1216
01:11:26,200 –> 01:11:26,690
we need to do.

1217
01:11:26,700 –> 01:11:31,290
So if that’s something you’re familiar with, I’ve heard that plenty of times.

1218
01:11:31,300 –> 01:11:32,690
What does that really mean?

1219
01:11:32,700 –> 01:11:36,190
I think that means that we kind of want to

1220
01:11:36,200 –> 01:11:38,590
do something but we’re doing it in a paternalistic way

1221
01:11:38,600 –> 01:11:41,290
and we might not like what we hear, and we

1222
01:11:41,300 –> 01:11:44,990
might not see that diversity of thought as being very helpful because actually

1223
01:11:45,000 –> 01:11:46,190
in our position of privilege,

1224
01:11:46,200 –> 01:11:49,990
we somehow in our unconscious minds, think we know the

1225
01:11:50,000 –> 01:11:54,690
answers and anybody who might challenge that may not be

1226
01:11:54,700 –> 01:11:57,290
quite so welcome at the party, so again just useful

1227
01:11:57,300 –> 01:12:00,390
to reflect. So when we’re talking about

1228
01:12:00,400 –> 01:12:01,590
we’re doing the work,

1229
01:12:01,600 –> 01:12:05,190
Who is we? Is it us, or is it them?

1230
01:12:06,100 –> 01:12:09,790
And how do we expand the

1231
01:12:09,800 –> 01:12:13,290
definition of who us is to do the very best work

1232
01:12:13,300 –> 01:12:17,990
that we can in our leadership positions. Next slide, please

1233
01:12:18,000 –> 01:12:21,290
so Myron’s Maxims.

1234
01:12:21,300 –> 01:12:24,590
I love these. I just can’t help but share them

1235
01:12:24,600 –> 01:12:26,390
with you. A couple of things that I wanted to share with you

1236
01:12:26,400 –> 01:12:29,490
Before I draw this session to the end. So

1237
01:12:29,500 –> 01:12:33,190
people own what they help create. So I popped in

1238
01:12:33,200 –> 01:12:35,790
the chat bar before, I live 3 miles away from

1239
01:12:35,800 –> 01:12:38,890
the Hattersley Estate and I’m really as I was listening,

1240
01:12:38,900 –> 01:12:41,190
I was explaining what do I think about people that

1241
01:12:41,200 –> 01:12:43,590
live on the Hattersley Estate? I don’t know anybody

1242
01:12:43,600 –> 01:12:47,290
but I have a view, that’s a view that comes

1243
01:12:47,300 –> 01:12:51,290
from my unconscious biases around what I know around.

1244
01:12:51,300 –> 01:12:54,390
you know that group of individuals.

1245
01:12:54,400 –> 01:12:58,190
So if I were doing that work how to how

1246
01:12:58,200 –> 01:13:01,490
do we help people in that group that are a

1247
01:13:01,500 –> 01:13:04,790
high-risk of digital exclusion create the solutions that are the right

1248
01:13:04,800 –> 01:13:05,590
solutions for them.

1249
01:13:06,100 –> 01:13:09,090
And in doing that which might be difficult it might

1250
01:13:09,100 –> 01:13:12,090
feel uncomfortable it might be that we need some help

1251
01:13:12,100 –> 01:13:12,990
and we’re a bit bumpy.

1252
01:13:13,000 –> 01:13:15,590
Our language is a bit awkward and we don’t get

1253
01:13:15,600 –> 01:13:18,590
it right first time, but then what we do in that

1254
01:13:18,600 –> 01:13:20,890
co-creation space is people own

1255
01:13:20,900 –> 01:13:25,890
what they help create. So the likelihood of success goes

1256
01:13:25,900 –> 01:13:28,890
through the roof in doing that difficult piece of work

1257
01:13:28,900 –> 01:13:35,090
at the beginning. The other one is those who do the work do the change.

1258
01:13:35,100 –> 01:13:38,590
So let’s work in partnership with our groups where we

1259
01:13:38,600 –> 01:13:41,890
identify those groups who may be at risk of digital exclusion

1260
01:13:41,900 –> 01:13:44,590
and let’s do that work in partnership.

1261
01:13:44,600 –> 01:13:47,190
Let’s do the difficult stuff.

1262
01:13:47,200 –> 01:13:51,690
Seed some power, share some power, invite people in who are

1263
01:13:51,700 –> 01:13:57,090
genuine, authentic, co-production space. Allow ourselves to

1264
01:13:57,100 –> 01:14:01,890
feel vulnerable in doing that actually, then see the fruits

1265
01:14:01,900 –> 01:14:05,890
of our labour increase as a result of doing

1266
01:14:05,900 –> 01:14:05,990
that.

1267
01:14:06,100 –> 01:14:08,090
So final slide for me,

1268
01:14:08,100 –> 01:14:08,290
please.

1269
01:14:08,300 –> 01:14:12,490
Who we are is how we lead. I don’t know

1270
01:14:12,500 –> 01:14:14,390
if anybody here is a fan of Brene Brown,

1271
01:14:14,400 –> 01:14:16,990
but if you’re not and you’ve liked anything that I

1272
01:14:17,000 –> 01:14:19,990
say I’d urge you to listen to a couple of podcasts,

1273
01:14:20,000 –> 01:14:23,990
buy the books. Brilliant. This talks about our leadership, so

1274
01:14:24,000 –> 01:14:27,290
in leading, we have to open ourselves up to

1275
01:14:27,300 –> 01:14:27,590
Our vulnerabilities.

1276
01:14:27,600 –> 01:14:29,990
We’re all people. We all have flaws.

1277
01:14:30,000 –> 01:14:32,590,
We all come to work to do the best we can

1278
01:14:32,600 –> 01:14:34,890
but we don’t always do that in the way that

1279
01:14:34,900 –> 01:14:39,990
gives us the best outcomes. So understanding ourselves, who

1280
01:14:40,000 –> 01:14:43,390
we are, will make a difference in terms of how

1281
01:14:43,400 –> 01:14:46,590
we lead and the success that we get in our

1282
01:14:46,600 –> 01:14:47,190
endeavours,

1283
01:14:47,200 –> 01:14:50,890
and thank you so much for listening to me today.

1284
01:14:50,900 –> 01:14:53,990
I hope I’ve given you some nuggets to go and

1285
01:14:54,000 –> 01:14:56,590
Away and think about and yeah,

1286
01:14:56,600 –> 01:14:58,190
I’m going to hand back now.

1287
01:14:58,200 –> 01:14:58,790
Thank you.

1288
01:14:58,800 –> 01:15:05,790
Thanks. Still getting

1289
01:15:06,000 –> 01:15:11,390
Hearts and claps there and there’s been some amazing conversations

1290
01:15:11,400 –> 01:15:12,590
going on the chat.

1291
01:15:12,600 –> 01:15:18,990
I feel like I need to take a moment. I’m blown away by

1292
01:15:19,000 –> 01:15:21,390
what we had over the last 40 minutes

1293
01:15:21,400 –> 01:15:23,590
and I don’t think I’m I’m the only person is

1294
01:15:23,600 –> 01:15:24,690
kind of feeling that at the moment.

1295
01:15:24,700 –> 01:15:29,990
I have totally disrespected the

1296
01:15:30,000 –> 01:15:33,490
timetable today and we have just had kind of short

1297
01:15:33,500 –> 01:15:35,290
piece now for questions and discussion,

1298
01:15:35,300 –> 01:15:40,190
but I felt we were all just absorbing, listening kind

1299
01:15:40,200 –> 01:15:43,190
of gripped on all three of our speakers,

1300
01:15:43,200 –> 01:15:47,590
frankly today and the kind of honesty of threads that we’ve

1301
01:15:47,600 –> 01:15:49,390
heard. I will pick up a couple of points.

1302
01:15:49,400 –> 01:15:54,690
You won’t just hear me kind of gushing on, but

1303
01:15:54,700 –> 01:15:58,190
just that message from all three about kind of

1304
01:15:58,200 –> 01:16:01,590
connecting with people, getting out there,

1305
01:16:01,600 –> 01:16:02,690
getting real is

1306
01:16:02,700 –> 01:16:05,890
just really sitting with me today.

1307
01:16:06,000 –> 01:16:10,990
Just that thoughtful challenge from Caroline. Some of my questions feel

1308
01:16:11,000 –> 01:16:12,190
a bit inadequate given the space we’re in,

1309
01:16:12,200 –> 01:16:17,490
but if Chris,

1310
01:16:17,500 –> 01:16:20,690
Caroline and Theo could just switch your cameras on to rejoin

1311
01:16:20,700 –> 01:16:20,790
me.

1312
01:16:20,800 –> 01:16:22,190
I’ll just pick up a couple of bits.

1313
01:16:22,200 –> 01:16:28,290
Thanks

1314
01:16:28,300 –> 01:16:28,590
guys.

1315
01:16:28,600 –> 01:16:33,590
I’m going to pick up this I think phrase, Chris, that

1316
01:16:33,600 –> 01:16:38,790
you used – willing and able – and I think that digital

1317
01:16:38,800 –> 01:16:42,590
exclusion, digital participation and Theo I just wanted to link

1318
01:16:42,600 –> 01:16:47,690
that to what you found in your engagement work

1319
01:16:47,700 –> 01:16:52,290
and talking to families and users as well and with staff.

1320
01:16:52,300 –> 01:16:56,190
We’ve had a couple questions in the chat about

1321
01:16:56,200 –> 01:17:01,190
about how you might be working with staff- frontline staff

1322
01:17:01,200 –> 01:17:05,590
as well as citizens, families, residents,

1323
01:17:06,000 –> 01:17:09,690
people who use services as part of this work and some

1324
01:17:09,700 –> 01:17:12,190
of the challenges and barriers and are you doing that

1325
01:17:12,200 –> 01:17:13,090
and are you bringing it?

1326
01:17:13,100 –> 01:17:15,490
Are you bringing staff and users together kind of that

1327
01:17:15,500 –> 01:17:20,690
whole piece.

1328
01:17:20,700 –> 01:17:24,390
Theo, do you want to go first?

1329
01:17:24,400 –> 01:17:25,990
I’m probably not going to answer your question.

1330
01:17:26,000 –> 01:17:28,990
Am I OK being a bit politician and answering

1331
01:17:29,000 –> 01:17:32,490
the question I want to answer? Is it is that

1332
01:17:32,500 –> 01:17:32,590
alright?

1333
01:17:32,600 –> 01:17:33,890
Ok?

1334
01:17:33,900 –> 01:17:34,290
Alright?

1335
01:17:34,300 –> 01:17:34,690
Ok?

1336
01:17:34,700 –> 01:17:40,090
So I’ve just been thinking about there

1337
01:17:40,100 –> 01:17:42,990
was something on the chat about was there a moment when

1338
01:17:43,000 –> 01:17:43,890
you thought OK,

1339
01:17:43,900 –> 01:17:46,690
that’s a bit of a turning point and that I’ve

1340
01:17:46,700 –> 01:17:49,790
been thinking about that and I think it’s probably the

1341
01:17:49,800 –> 01:17:54,990
realisation that we could develop and we

1342
01:17:55,000 –> 01:17:59,490
are intending to develop and commission, develop internally something really

1343
01:17:59,500 –> 01:18:04,590
fabulous care tech service that offers brilliant

1344
01:18:05,900 –> 01:18:11,090
devices, software, access to people, but

1345
01:18:11,100 –> 01:18:16,390
actually it’s those gatekeepers of

1346
01:18:16,400 –> 01:18:21,690
how people get there and just having

1347
01:18:21,700 –> 01:18:24,790
to work with them and actually, the product doesn’t

1348
01:18:24,800 –> 01:18:26,590
have to be all shiny and brilliant.

1349
01:18:26,600 –> 01:18:29,890
It could be slightly less shiny, but the access to it

1350
01:18:29,900 –> 01:18:33,090
just needs to be and the understanding of it and

1351
01:18:33,100 –> 01:18:37,290
the confidence in being able to use it needs to

1352
01:18:37,300 –> 01:18:41,390
be there with with families, carers, our staff and

1353
01:18:41,400 –> 01:18:42,790
that’s where the energy should go.

1354
01:18:42,800 –> 01:18:47,890
That’s that’s really changed my view about

1355
01:18:47,900 –> 01:18:51,790
how we need to do things going forward so that

1356
01:18:51,800 –> 01:18:55,290
I think it’s a bit of the question on the

1357
01:18:55,300 –> 01:18:55,590
chat,

1358
01:18:55,600 –> 01:18:57,290
but not your question Clare sorry.

1359
01:18:57,300 –> 01:18:58,090
No,

1360
01:18:58,100 –> 01:19:02,690
that’s totally fine that was a really good question,

1361
01:19:02,700 –> 01:19:02,890
so,

1362
01:19:02,900 –> 01:19:04,990
what was there a kind of lightbulb moment for

1363
01:19:05,000 –> 01:19:08,890
you or a series of lightbulb moments in terms of shifting your thinking

1364
01:19:08,900 –> 01:19:13,390
about the work you’re doing. I don’t think

1365
01:19:13,400 –> 01:19:16,890
I don’t think I don’t have the exact lightbulb moment.

1366
01:19:16,900 –> 01:19:18,790
I think a bit like the pandemic,

1367
01:19:18,800 –> 01:19:22,690
it was it was a snowball of a series of issues

1368
01:19:22,700 –> 01:19:25,990
that came forward and it does link

1369
01:19:26,000 –> 01:19:30,890
to the question around around staff, like in turn as staff.

1370
01:19:30,900 –> 01:19:31,690
As soon as everyone went home,

1371
01:19:31,700 –> 01:19:35,790
Everyone had Teams and not everyone could use it and

1372
01:19:35,800 –> 01:19:38,890
like and I’m sure everyone is had that issue

1373
01:19:38,900 –> 01:19:39,290
of kind of going

1374
01:19:39,300 –> 01:19:40,290
hang on a minute

1375
01:19:40,300 –> 01:19:43,090
how do I do the presentation and then show me on

1376
01:19:43,100 –> 01:19:46,690
the screen and everyone’s had that and to a degree,

1377
01:19:46,700 –> 01:19:52,290
there’s the skills element there, there’s the confidence element, but I

1378
01:19:52,300 –> 01:19:56,590
think the issue around digital exclusion is how we were saying is like

1379
01:19:56,600 –> 01:20:00,090
it affects lots of different areas of the public

1380
01:20:00,100 –> 01:20:03,390
sector and how we deliver things, the private sector and how we deliver things,

1381
01:20:03,400 –> 01:20:04,990
individuals lives.

1382
01:20:05,900 –> 01:20:09,390
And if anything that I think the pandemic just brought

1383
01:20:09,400 –> 01:20:13,390
it to the fore more and issues started to as I say

1384
01:20:13,400 –> 01:20:19,090
snowball so we I think initially our work was on a GM

1385
01:20:19,100 –> 01:20:25,090
Tech fund where we try to provide devices to

1386
01:20:25,100 –> 01:20:28,990
school children, especially children on free school meals in Greater

1387
01:20:29,000 –> 01:20:34,090
Manchester and because

1388
01:20:34,100 –> 01:20:36,390
we know it’s been an issue is definitely been in our

1389
01:20:36,400 –> 01:20:39,290
plans to do something but we’ve not taked it seriously

1390
01:20:39,300 –> 01:20:41,690
enough until the point where you actually need to take

1391
01:20:41,700 –> 01:20:46,990
it seriously and well we need devices. But we don’t just need devices,

1392
01:20:47,000 –> 01:20:49,090
we need to support and we don’t just need the devices and

1393
01:20:49,100 –> 01:20:51,890
support, but we need the data package and then you need

1394
01:20:51,900 –> 01:20:56,190
to provide motivation then it just kind of snowballed from then

1395
01:20:56,200 –> 01:20:58,890
when you talk about children, you start to think about their support

1396
01:20:58,900 –> 01:21:03,090
network, so their family. Are their family connected. Are the support

1397
01:21:03,100 –> 01:21:04,690
workers that are working with their family,

1398
01:21:04,700 –> 01:21:04,790
too. And it just

1399
01:21:05,900 –> 01:21:11,190
snowballed and it’s become a big thing, partly

1400
01:21:11,200 –> 01:21:13,790
from us pushing it but also partly from us

1401
01:21:13,800 –> 01:21:17,390
realising both internally within our organisation and from the

1402
01:21:17,400 –> 01:21:17,490
works.

1403
01:21:17,500 –> 01:21:19,590
we’d done that

1404
01:21:19,600 –> 01:21:24,690
we need to engage with, co-produce solutions with the

1405
01:21:24,700 –> 01:21:27,990
people who are affected as well as the people supporting

1406
01:21:28,000 –> 01:21:31,990
people who are affected by digital exclusion.

1407
01:21:32,000 –> 01:21:32,590
Thanks, Chris

1408
01:21:32,600 –> 01:21:38,490
It’s kind obvious and maybe I’m showing my own world, but we again and

1409
01:21:38,500 –> 01:21:40,490
Caroline this will speak to your world, but

1410
01:21:40,500 –> 01:21:45,490
we tend to think digital inclusion/exclusion is something out there in communities,

1411
01:21:45,500 –> 01:21:47,990
but of course and we do think about digital skills

1412
01:21:48,000 –> 01:21:48,790
for our own staff,

1413
01:21:48,800 –> 01:21:54,590
but a lot of the work we do is a flashing up of the level of digital

1414
01:21:54,600 –> 01:21:59,990
exclusion within our own organisations and staff and teams has been

1415
01:22:00,000 –> 01:22:01,190
really exposed during Covid, so why can’t we go on this journey together.

1416
01:22:05,800 –> 01:22:10,990
I’ve been a rubbish

1417
01:22:11,000 –> 01:22:11,490
chair today.

1418
01:22:11,500 –> 01:22:13,290
Cos I’ve been listening so much but I’ve let things

1419
01:22:13,300 –> 01:22:13,790
run.

1420
01:22:13,800 –> 01:22:16,390
I hope that was helpful can I just ask if

1421
01:22:16,400 –> 01:22:19,690
you really quickly and questions in the chat.

1422
01:22:19,700 –> 01:22:23,090
I’m just interested to hear what you’ve learnt from each other today what

1423
01:22:23,100 –> 01:22:25,390
your kind of takeaways are just listening to each other

1424
01:22:25,400 –> 01:22:28,990
because I can see so many threads and opportunities to

1425
01:22:29,000 –> 01:22:33,390
join this up and I don’t want to overlay mine. I don’t know which one of

1426
01:22:33,400 –> 01:22:35,190
you would like to go first but just a really

1427
01:22:35,200 –> 01:22:41,790
quick answer before I hand back to Georgia to close. Caroline

1428
01:22:41,800 –> 01:22:44,790
shall I go first so I’ve just been scanning the

1429
01:22:44,800 –> 01:22:47,790
feedback and I was noticing, so I don’t think we

1430
01:22:47,800 –> 01:22:50,990
talk about who we are enough in this space.

1431
01:22:51,000 –> 01:22:55,590
I think we talk about tools and systems and processes, because they’re tangible

1432
01:22:55,600 –> 01:22:57,090
And I think

1433
01:22:57,100 –> 01:22:58,090
we can talk about them and we can share them.

1434
01:22:58,100 –> 01:23:00,290
I think our own personal journeys,

1435
01:23:00,300 –> 01:23:03,090
are the things that actually, they’re personal learnings,

1436
01:23:03,100 –> 01:23:04,890
but I don’t think we talked about the new enough

1437
01:23:04,900 –> 01:23:05,790
so I think.

1438
01:23:05,800 –> 01:23:08,190
It’s the first time I’ve given this kind of talk

1439
01:23:08,200 –> 01:23:10,690
and the feedback has told me we don’t do enough

1440
01:23:10,700 –> 01:23:10,890
of this.

1441
01:23:10,900 –> 01:23:13,490
Thanks,

1442
01:23:13,500 –> 01:23:16,990
Caroline yeah.

1443
01:23:17,000 –> 01:23:22,090
I think from Caroline’s presentation which is really interesting

1444
01:23:22,100 –> 01:23:26,590
continued the conversation that we’ve started within our management team

1445
01:23:26,600 –> 01:23:29,290
and just that that you know the photos that you

1446
01:23:29,300 –> 01:23:31,690
showed, you know you work colleagues.

1447
01:23:31,700 –> 01:23:33,490
I think if we all do that,

1448
01:23:33,500 –> 01:23:36,990
we can recognise where our thoughts might be going even

1449
01:23:37,000 –> 01:23:40,990
though it with good intentions and from Chris’ presentation.

1450
01:23:41,000 –> 01:23:46,190
Just around that that ability to to

1451
01:23:46,200 –> 01:23:51,390
Almost focus in on areas and actually starting that I talked

1452
01:23:51,400 –> 01:23:57,690
about chunking things up and that tool and all the things

1453
01:23:57,700 –> 01:24:00,590
that you talked about there is a way of being

1454
01:24:00,600 –> 01:24:03,990
able to do that and focus on the actually digital

1455
01:24:04,000 –> 01:24:04,390
exclusion,

1456
01:24:04,400 –> 01:24:08,790
why we might look at that, where we might have our

1457
01:24:08,800 –> 01:24:15,990
our resources best best deployed to support people. Chris, just a

1458
01:24:16,000 –> 01:24:16,390
quick. Get out more.

1459
01:24:16,400 –> 01:24:22,190
I think you know that the past 2-years

1460
01:24:22,200 –> 01:24:24,990
like we’ve for a lot of the work

1461
01:24:25,000 –> 01:24:28,590
we’ve done has been not always based in reality is

1462
01:24:28,600 –> 01:24:32,490
based in data. It’s based in kind of like information that other people have gathered

1463
01:24:32,500 –> 01:24:32,890
And are bringing to the fore.

1464
01:24:32,900 –> 01:24:36,090
And I’ve been able to get

1465
01:24:36,100 –> 01:24:39,590
out more and more organisations want to do more than

1466
01:24:39,600 –> 01:24:43,590
that I think Caroline and Theo’s presentations will certainly encourage

1467
01:24:43,600 –> 01:24:46,290
me to do even more of that and do my

1468
01:24:46,300 –> 01:24:48,990
research more in that way and less on the here you go,

1469
01:24:49,000 –> 01:24:53,290
here’s the data as a tableau tool.

1470
01:24:53,300 –> 01:24:58,390
Thank you. I’m just thinking back to your risk factors for digital inclusion and there’s so much

1471
01:24:58,400 –> 01:25:02,290
the human factor, the attitude, the bias it’s not there in it. How do we as

1472
01:25:05,700 –> 01:25:10,890
Caroline said,we got these mechanistic fairly safe things

1473
01:25:10,900 –> 01:25:12,490
that we can kind of put people in boxes.

1474
01:25:12,500 –> 01:25:16,190
How can we do the boxes but kind of bust

1475
01:25:16,200 –> 01:25:20,890
through them and actually weave in the people, the names

1476
01:25:20,900 –> 01:25:24,490
not the numbers – that humanity and our own overlay

1477
01:25:24,500 –> 01:25:28,290
that I’m fascinated and my brains is absolutely on overdrive

1478
01:25:28,300 –> 01:25:29,090
right.

1479
01:25:29,100 –> 01:25:32,090
I will stop let me come back to Georgia quickly

1480
01:25:32,100 –> 01:25:37,090
to close and Jemma’s been very helpful just posted evaluation

1481
01:25:37,100 –> 01:25:37,890
in the chat.

1482
01:25:37,900 –> 01:25:39,490
So if you want to do that while you’re

1483
01:25:39,500 –> 01:25:42,290
Listening to Georgia.

1484
01:25:42,300 –> 01:25:43,290
Thanks Clare thanks.

1485
01:25:43,300 –> 01:25:45,890
Jemma has just put in the evaluation link. Elle, if you just want to

1486
01:25:45,900 –> 01:25:48,190
go ahead with that first poll while

1487
01:25:48,200 –> 01:25:53,490
I’m speaking that would be much appreciated. The tool that Clare presented today

1488
01:25:53,500 –> 01:25:58,290
The really useful building blocks tool will be available as well as

1489
01:25:58,300 –> 01:26:01,890
the accessible recording and the slide deck after the

1490
01:26:01,900 –> 01:26:02,190
session.

1491
01:26:02,200 –> 01:26:04,690
I’ll send it round via email and it will also

1492
01:26:04,700 –> 01:26:05,590
be available on our CHIP Digital

1493
01:26:05,700 –> 01:26:07,490
resource centre.

1494
01:26:07,500 –> 01:26:10,390
If you haven’t heard about this site yet,

1495
01:26:10,400 –> 01:26:12,590
it’s the home of all of our resources that are

1496
01:26:12,600 –> 01:26:16,390
emerging from this programme of work. We’ve recently added several podcasts

1497
01:26:16,400 –> 01:26:18,890
which great to listen to in your free time.

1498
01:26:18,900 –> 01:26:21,190
I’ll just post that in the chat as well.

1499
01:26:21,200 –> 01:26:25,290
It’s also on this on this site that you can

1500
01:26:25,300 –> 01:26:28,190
see our last event in our masterclass series on the

1501
01:26:28,200 –> 01:26:31,690
events tab we’ll be covered working with the care market

1502
01:26:31,700 –> 01:26:35,490
welcome in Telford and Wrekin Council and Dudley.

1503
01:26:35,500 –> 01:26:37,690
I’m just going to post the sign up link in the chat

1504
01:26:37,700 –> 01:26:38,090
as well,

1505
01:26:38,100 –> 01:26:42,790
but this will also be coming round in an email so don’t

1506
01:26:42,800 –> 01:26:46,390
worry if you don’t manage to get that down. In

1507
01:26:46,400 –> 01:26:49,890
advance of these masterclasses or the last masterclass, it

1508
01:26:49,900 –> 01:26:52,190
will be really helpful to hear how you found this

1509
01:26:52,200 –> 01:26:52,890
masterclass.

1510
01:26:52,900 –> 01:26:55,590
We’ve got a short evaluation form,

1511
01:26:55,600 –> 01:26:59,590
That Jemma’s posted and I’ll also be circulating by email

1512
01:26:59,600 –> 01:27:03,290
this would really help us improve future masterclasses as these

1513
01:27:03,300 –> 01:27:04,590
polls are doing right now.

1514
01:27:05,700 –> 01:27:07,290
They’re only a couple of minutes long.

1515
01:27:07,300 –> 01:27:10,190
So please do fill it in if you have time after this

1516
01:27:10,200 –> 01:27:14,790
If you do want to continue these discussions we

1517
01:27:14,800 –> 01:27:18,890
do have a closed group for local government colleagues where you can share

1518
01:27:18,900 –> 01:27:23,990
about all things digital. It’s called the Digital Technology

1519
01:27:24,000 –> 01:27:28,190
for Adult Social Care Network so really appreciate if you

1520
01:27:28,200 –> 01:27:31,990
join that if you haven’t already and before we close

1521
01:27:32,000 –> 01:27:34,690
ready quickly on the minute, a big

1522
01:27:34,700 –> 01:27:38,390
thank you to Rethink Partners for organising at this masterclass.

1523
01:27:38,400 –> 01:27:41,390
Thank you to Elle for taking us through these slides

1524
01:27:41,400 –> 01:27:45,090
Thank you to our incredible guest speakers – Chris, Theo and Caroline

1525
01:27:45,100 –> 01:27:48,090
We are so grateful to you all for sharing your

1526
01:27:48,100 –> 01:27:50,590
experience today and giving it the time it’s been

1527
01:27:50,600 –> 01:27:52,090
a really really useful session.

1528
01:27:52,100 –> 01:27:57,190
I think for me, both personally and professionally and finally thank

1529
01:27:57,200 –> 01:27:59,790
you all for attending we really hope to see you

1530
01:27:59,800 –> 01:28:02,290
at the last masterclass in a few weeks.

1531
01:28:02,300 –> 01:28:05,590
I think just before we close.

1532
01:28:05,600 –> 01:28:08,690
If you can put our contact details up on the

1533
01:28:08,700 –> 01:28:12,090
final page and I’ll leave that up for just a

1534
01:28:12,100 –> 01:28:15,790
few seconds and then I think we’re happy to close.

1535
01:28:15,800 –> 01:28:17,090
Thanks everyone.

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